We routinely update our keys and certificates for server-based file transmissions on J.P. Morgan’s Managed File Transfer Services platform. To ensure uninterrupted connectivity, clients must make sure that they are using the current key when they send encrypted files or receive digitally signed files.
Please consult with your information technology and operations support teams to prepare for the renewal. Failure to take required action may result in service disruption.
Please test your file transfer applications in the MFTS client acceptance testing environment, which is currently configured with the upgraded infrastructure. Refer to the Testing Instructions page for additional information and testing details.
Contact the MFTS Support at 1-800-990-9217, or by emailing GTI Transmission Control, with any questions about the platform. Representatives are available to assist you, 24 hours a day, 7 days a week. Please note that the support team cannot advise clients on specific actions needed to make required changes to their systems. Clients should contact their application vendors for assistance.
This change does not affect J.P. Morgan Host-to-Host transmissions.
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