From streamlined onboarding to local support around the globe, we help you get the answers you need today, and we provide solutions for tomorrow. Combining our deep expertise with award-winning technology, J.P. Morgan delivers a holistic, insights-driven service experience like no other banking provider. 1,2
In-house digital tools and highly-trained technical experts to help you onboard quickly, securely and without surprises
- In-house technical experts who help plug into your current systems and workflows
- Disciplined planning, testing and enhanced transaction tracking reduces friction and increases speed
- Parallel processing of information and automatic data flows for faster turnaround
- Digital signatures and approval-routing workflows reduce time spent signing to 1.5 days compared to 7-9 days using wet ink3
Proactive insights and technology to help you spend less time resolving issues and more time achieving your business goals
- Globally connected service teams using a single platform have a full and consistent view of your company
- Proprietary Success through Service training for every employee on industry trends and innovations to equip you with meaningful insights
- AI and machine-learning Virtual Assistant tool for on-demand help when and how you need it
- Client insight dashboards to visualize data and quickly spot trends or outliers
- Co-collaboration with clients and always-on feedback drive continuous improvements
Robust resiliency, maximum security and global consistency keep your transactions and information flowing without disruptions
- Geographically disbursed, cross-trained employees for maximum resiliency even through emergencies
- #1 in operational accuracy1 according to Greenwich Associates
- 98.7% STP of transaction repairs using AI to fix information and minimize transaction stop rates
- 99.6% STP with automated sanctions screening, minimizing manual intervention
- 3 global corporate centers for 24/7/365 coverage including fraud monitoring technology and forensic investigation to flag, prevent and resolve issues
#1
in excellence
Ranked #1 in excellence for Ease of Doing Business, Innovation and Knowledge of International Banking Needs1
92%
better experience
92% of clients rated their J.P. Morgan service experience better than other banks they do business with4
98%
satisfaction
98% of clients are delighted or satisfied with their client service account manager4
#1
overall best service
J.P. Morgan ranks #1 for overall best service, personnel, service and technology provisions2
~$10T processed globally every day in 104 currencies with 6-sigma accuracy5
“[J.P. Morgan] feels like part of the team. They care about our success as much as we do.”
-North American Corporation
• Global Service Centers in Tampa (FL), Jersey City (NJ) and Chicago (IL)
• Serving over 2,000 clients headquartered in North America
“Customer service is a priority, and no one provides customer interaction like J.P. Morgan does.”
-LATAM Aviation Company
• Over 130 years’ history in Latin America
• Presence in Brazil, Mexico, Argentina, Chile, Peru, Colombia and Panama
“[J.P. Morgan] delivers exceptional quality of service, no matter the purpose of the inquiry. [They are] extremely quick to respond; they always take their time to understand our needs or issues, if any; and they are always trying their very best to solve any problem.”
–EMEA Financial Institution • Global Service Center in Bournemouth
• 200+ years in Europe, close to 100 years in the Middle East • Only bank to offer U.K. and 4 EU Treasury centers (Luxembourg, Dublin, Frankfurt, Amsterdam) “The level of consultation and direction provided prior, during and post transaction has J.P. Morgan as best of breed in our banking group.”
-APAC Financial Institution
• Global Service Center in Singapore
• 140+ years in Asia Pacific serving over 950 regionally headquartered clients
• Presence in 14 markets with two major hubs in Hong Kong and Singapore
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Greenwich Associates Insights, 2020. U.S. Large Corporate Banking, Cash Management Study
Euromoney Cash Management Survey, 2020
J.P. Morgan Document Management Office Implementations reporting
2021 J.P. Morgan Client Service Touch-Point Survey, Based on 3,143 responses globally
Based on internal data