From streamlined onboarding to local support around the globe, we help you get the answers you need today, and we provide solutions for tomorrow. Combining our deep expertise with award-winning technology, J.P. Morgan delivers a holistic, insights-driven service experience like no other banking provider. 1,2

| 1:38

Client Service & Implementations

Combining innovation, reliability and expertise, J.P. Morgan CS&I meets you where you are — with robust data and insights — all from the provider recognized for excellence in customer service.

| 1:38

Client Service & Implementations

Combining innovation, reliability and expertise, J.P. Morgan CS&I meets you where you are — with robust data and insights — all from the provider recognized for excellence in customer service.

[upbeat music]

Adam Hyde:

Our Client Service & Implementations team takes the time to understand your needs and priorities. And the industry agrees that we lead in service. Recently, Greenwich recognized J.P. Morgan Payments for ten Excellence Awards, including quality of advice and excellence in customer service.

Scott McGorry:
Our team of highly-trained technical experts leverage in-house digital tools to help you connect quickly, securely and without surprises. We instill disciplined planning, testing and enhanced transaction tracking to reduce friction and increase speed.

Suman Upreti:

Our demonstrated resiliency, maximum security and global consistency keep transactions and information flowing without disruptions.

Molly Walsh:
The Client Service & Implementations team is ready to work with you 24/7, 365 days a year, to support your goals. From streamlined onboarding to local support around the globe, we help you get the answers you need today, and we provide solutions for tomorrow. Combining innovation, reliability and expertise, J.P. Morgan CS&I meets you where you are — with robust data and insights — all from the provider recognized for excellence in customer service.

Adam Hyde:

We are Client Service & Implementations.

Scott McGorry:

We are Client Service & Implementations.

Suman Upreti:

At J.P. Morgan Payments.

Molly Walsh:

We are Client Service & Implementations at J.P. Morgan Payments.

END

#1

in excellence

Ranked #1 in excellence for Ease of Doing Business, Innovation and Knowledge of International Banking Needs1

92%

better experience

92% of clients rated their J.P. Morgan service experience better than other banks they do business with4

98% 

satisfaction

98% of clients are delighted or satisfied with their client service account manager4

#1 

overall best service

J.P. Morgan ranks #1 for overall best service, personnel, service and technology provisions2

~$10T processed globally every day in 104 currencies with 6-sigma accuracy5

Related insights

References

1.

Greenwich Associates Insights, 2020. U.S. Large Corporate Banking, Cash Management Study

2.

Euromoney Cash Management Survey, 2020

3.

J.P. Morgan Document Management Office Implementations reporting

4.

2021 J.P. Morgan Client Service Touch-Point Survey, Based on 3,143 responses globally

5.

Based on internal data

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