From streamlined onboarding to local support around the globe, we help you get the answers you need today, and we provide solutions for tomorrow. Combining our deep expertise with award-winning technology, J.P. Morgan delivers a holistic, insights-driven service experience like no other banking provider. 1,2
In-house digital tools and highly-trained technical experts to help you onboard quickly, securely and without surprises
- In-house technical experts who help plug into your current systems and workflows
- Disciplined planning, testing and enhanced transaction tracking reduces friction and increases speed
- Parallel processing of information and automatic data flows for faster turnaround
- Digital signatures and approval-routing workflows reduce time spent signing to 1.5 days compared to 7-9 days using wet ink3
Proactive insights and technology to help you spend less time resolving issues and more time achieving your business goals
- Globally connected service teams using a single platform have a full and consistent view of your company
- Proprietary Success through Service training for every employee on industry trends and innovations to equip you with meaningful insights
- AI and machine-learning Virtual Assistant tool for on-demand help when and how you need it
- Client insight dashboards to visualize data and quickly spot trends or outliers
- Co-collaboration with clients and always-on feedback drive continuous improvements
Robust resiliency, maximum security and global consistency keep your transactions and information flowing without disruptions
- Geographically disbursed, cross-trained employees for maximum resiliency even through emergencies
- #1 in operational accuracy1 according to Greenwich Associates
- 98.7% STP of transaction repairs using AI to fix information and minimize transaction stop rates
- 99.6% STP with automated sanctions screening, minimizing manual intervention
- 3 global corporate centers for 24/7/365 coverage including fraud monitoring technology and forensic investigation to flag, prevent and resolve issues
#1
in excellence
Ranked #1 in excellence for Ease of Doing Business, Innovation and Knowledge of International Banking Needs1
92%
better experience
92% of clients rated their J.P. Morgan service experience better than other banks they do business with4
98%
satisfaction
98% of clients are delighted or satisfied with their client service account manager4
#1
overall best service
J.P. Morgan ranks #1 for overall best service, personnel, service and technology provisions2
~$10T processed globally every day in 104 currencies with 6-sigma accuracy5
“[J.P. Morgan] feels like part of the team. They care about our success as much as we do.”
-North American Corporation
• Global Service Centers in Tampa (FL), Jersey City (NJ) and Chicago (IL)
• Serving over 2,000 clients headquartered in North America
“Customer service is a priority, and no one provides customer interaction like J.P. Morgan does.”
-LATAM Aviation Company
• Over 130 years’ history in Latin America
• Presence in Brazil, Mexico, Argentina, Chile, Peru, Colombia and Panama
“[J.P. Morgan] delivers exceptional quality of service, no matter the purpose of the inquiry. [They are] extremely quick to respond; they always take their time to understand our needs or issues, if any; and they are always trying their very best to solve any problem.”
–EMEA Financial Institution • Global Service Center in Bournemouth
• 200+ years in Europe, close to 100 years in the Middle East • Only bank to offer U.K. and 4 EU Treasury centers (Luxembourg, Dublin, Frankfurt, Amsterdam) “The level of consultation and direction provided prior, during and post transaction has J.P. Morgan as best of breed in our banking group.”
-APAC Financial Institution
• Global Service Center in Singapore
• 140+ years in Asia Pacific serving over 950 regionally headquartered clients
• Presence in 14 markets with two major hubs in Hong Kong and Singapore
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Read moreReferences
Greenwich Associates Insights, 2020. U.S. Large Corporate Banking, Cash Management Study
Euromoney Cash Management Survey, 2020
J.P. Morgan Document Management Office Implementations reporting
2021 J.P. Morgan Client Service Touch-Point Survey, Based on 3,143 responses globally
Based on internal data