About us

Our physical presence in India dates to 1945 when predecessor Chase National Bank opened a representative office in Mumbai. Today, we provide clients in India a comprehensive range of corporate and investment banking services. Our centers in Mumbai, Bengaluru and Hyderabad support operations globally.

We have operated in the Asia Pacific region for over 150 years, and today are present across 17 markets in the region. Clients rely on our global strength, local expertise and leadership across our lines of business.

In Asia Pacific, we are committed to helping promote economic growth and economic inclusion through our key philanthropic initiatives in the areas of workforce readiness, small business development and financial capability. Our investments aim to increase the number of quality jobs created for the underserved individuals and communities, helping small businesses become more sustainable, as well as assisting marginalized people in gaining access to affordable financial products so that they can become more financially secure. This shared commitment to the community drives our Foundation’s giving and employee engagement and volunteering activities across the region.

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in 2020, JPMorgan Chase will deploy $2 billion in philanthropic capital around the world by 2025. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.

Our local history

With a legacy dating back to 1799, we have a history of demonstrating leadership during times of both economic growth and financial instability. 

  • 1919: Guaranty Trust Company becomes a U.S. correspondent of the Tata Industrial Bank of India and renders direct banking and merchant services throughout British India. 
  • 1920: Equitable Trust Company of New York sends two representatives to Mumbai and Kolkata. The representatives spend an extended period of time in India and by 1921 a representative office is established. The representatives operate in India until 1929.
  • 1922: J.P. Morgan & Co. in New York and Morgan Grenfell, its affiliated partnership in London, take an ownership interest in the merchant banking firm of Andrew Yule & Co. Ltd. in Kolkata.
  • 1945: Chase National Bank opens its first representative office in Mumbai. Initially located at the Taj Mahal Palace hotel, the office moves to the New India Assurance Building within a year.
  • 1980s: The firm’s business in India broadens to include investment banking, cross-border capital market activities and financial advisory services.
  • 1993: J.P. Morgan enters into a joint venture with the Industrial Credit and Investment Corporation of India (ICICI) and raises funds in the domestic market for public and private sector clients. In the following year, J.P. Morgan forms a second joint venture with ICICI to offer investment management services in India.
  • 1994: J.P. Morgan obtained branch license and opened a branch in Mumbai to conduct full commercial banking operation.  
  • 1994: Chase Manhattan Bank and its affiliates help arrange two of the largest international financings for Indian corporations: a US$250 million European bond issue by iron and steel manufacturer Essar Gujarat Ltd., and a US$250 million revolving credit facility for the State Bank of India.
  • 1996: J.P. Morgan & Co. jointly leads the first Global Depositary Receipt issue for an Indian financial institution, a $200 million GDR issue for the Industrial Credit and Investment Corporation of India Limited (ICICI).
  • 1999: J.P. Morgan & Co. opens its first branch in India at Vakils House in Mumbai.
  • 2002: JPMorgan Chase establishes its global service center in Mumbai to support every line of business at JPMorgan Chase. 
  • 2007: J.P. Morgan launches the Commercial Bank in India. In the same year, J.P. Morgan Asset Management receives its license to sell to retail investors in India. This is followed by the launch of its first mutual fund, the J.P. Morgan India Equity Fund.
  • 2008: J.P. Morgan helps raise more than US$20 billion for Indian corporations through domestic and international offerings.
  • 2011: JPMorgan Chase opens a Global Service Center in Hyderabad.
  • 2016: J.P. Morgan opened three branches in India - in New Delhi, Devanahalli (near Bengaluru) and Paranur (near Chennai).
  • 2019: JPMorgan Chase announces a US$25 million philanthropic commitment to India, alongside the World Bank, in the area of workforce development and skills to align with the Indian economy.
  • 2019: J.P. Morgan expanded Commercial Banking in India to serve local midcap companies
  • 2021: The firm’s new campus in Hyderabad opens. This is the firm’s largest campus in Asia Pacific, and consolidates employees who work in technology, risk, operations, and support services.
  • 2022: J.P. Morgan launched its international banking unit in GIFT IFSC in Gandhinagar.

Important notice

J.P. Morgan is aware of imposters, websites and WhatsApp groups posing as J.P. Morgan offering investment advice and soliciting money from individuals.

J.P. Morgan has not authorized any companies or individuals to make references to J.P. Morgan or JPMorgan Chase, in any way. Please remain alert and do not respond or take any action in relation to these scams.

If you think you or someone you know has been scammed, please report the matter to police.

Solutions

Securities Services

Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of changing markets.

Our business in India focuses on our direct custody and clearing service, leveraging our extensive local market expertise, best-in-class operational and risk management practices and access to all local market infrastructures, including exchanges, clearing houses and depositaries. J.P. Morgan also offers Overseas Depositary Bank (ODB) services internationally and Domestic Custodian Bank services for Depositary Receipt (DR) issuances in India.

For more information about J.P. Morgan Depositary Receipt services, visit www.adr.com.

India disclosures

Branches No. of MSME applications received Applications reviewed and approved Applications rejected Applications processed
Mumbai Branch NIL NIL NIL NIL
New Delhi Branch

NIL NIL NIL NIL
Devanahalli Branch NIL NIL NIL NIL
Paranur Branch NIL NIL NIL NIL

  • Positive Pay System for Cheque Truncation System
    • To reduce cheque-related fraud, the Bank offers positive pay service, in line with RBI guidelines, for cheque payments w.e.f. January 1 , 2021. Under the positive pay service, the issuer of cheque submits certain information such as issue date, amount, name of payee, to their bank. These details will be cross-referenced with the cheque presented by under Cheque Truncation System (CTS), and the drawee and presenting banks will be notified of any discrepancies by CTS to take appropriate action.
    • We are pleased to inform that positive pay service is enabled (as default) for cheques issued for amounts greater than INR 500,000.
    • We wish to update that clients that do not submit the requested cheque-issued details will be unable to raise requests for their presented cheques under the CTS grid dispute resolution mechanism.
    • For more information on Positive Pay Service, please contact your client service representative.
  • Deposit Rate Chart for Corporate deposits
  • Deposit Rate Chart for Corporate deposits – Index Linked
  • FX Card Rates
  • LTFX Indicative Term Sheet
  • Base Rate and Marginal Cost of fund-based Lending Rate
  • Inactive / Inoperative Accounts
  • Operational Procedure for Settlement of Claims of Deceased Depositors and Missing Persons
  • Credit Decision Timelines
    • The Bank would convey its credit decisions on the loan applications made within 30 business days of such application and this would commence once the entire documentation as per Bank's requirements are submitted by the applicant.
  • Beware of Dubious Scheme
  • Request for MTM calculations/valuation statement can be sent to:
    • Email ID: gem_mum_mmo@jpmchase.com
    • Email request should include Customer name, contact details and specific trade details (trade ID, trade date, notional amount & value date for MTM calculation/valuation). 
    • The Bank will respond to requests received from email ID authorized to receive valuation statements for that Customer as per the Bank’s records.
    • Responses will only be sent to the said authorized email ID next working day from date of receipt of request. 

CSR Committee members
Mr. Prabdev Singh
Mr. Pranav Chawda
Mr. Rohit Khatri
Mr. Yash Yadav
Mr. Tarun Katoch
Mr. Rammohan Devarajan
Mr. Kulin A Asher

 

CSR projects (FY 2023-24)

Name of the Project Item from Schedule VII State City Implementing agency CSR Contribution (INR)
Understanding the financial health of women-owned micro businesses in India Research – Livelihood enhancement, empowering women Maharashtra, Gujarat, Telangana, Karnataka, Delhi (NCR), Tamil Nadu Maharashtra, Gujarat, Telangana, Karnataka, Delhi (NCR), Tamil Nadu Sa-Dhan 29,300,000 
Financial Inclusion Lab – Ecosystem transition  Contribution to a technology incubator located within an academic institution approved by the central government National National CIIE Initiatives 158,721,000 
Project Pathways (Internship) - Phase II Promoting employment enhancing vocational skills Maharashtra, Delhi, Telangana, Gujarat, Karnataka and Tamil Nadu Maharashtra, Delhi, Telangana, Gujarat, Karnataka and Tamil Nadu Lend A Hand India  264,000,000 

General Information

Investor Grievance

SEBI Complaints Redress System (SCORES) platform:

Clients may click on the below link to Sebi Complaints Redress System (SCORES) to lodge their complaints online with SEBI.

Filling complaints on SCORES- Easy & Quick

A. Register on SCORES portal

B. Mandatory details for filling complaints on SCORES

l. Name, PAN, Address, Mobile Number, E-mail ID

C. Benefits:

l. Effective Communication

ll. Speedy redressal of the grievances

Online Dispute Resolution Portal (“ODR Portal”):

Clients may click on the below link to Securities Market Approach for resolution through ODR Portal (SMART ODR Portal) to lodge their complaints online. This platform is designed to enhance investor grievance redressal by enabling investors to access Online Dispute Resolution Institutions for the resolution of their complaints.

SMART ODR Portal.

Other Information

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

FAQs on ASBA IPO for Investors

Clients may click on the Link for accessing the updated version of master circular for Issue and Listing of Non-Convertible Securities, Securitized Debt Instruments, Security Receipts, Municipal Debt Securities and Commercial Paper.

SEBI has launched New Investor website which can be accessed through following link: https://investor.sebi.gov.in/index.html

Custodian Services

Email ID for lodgment of grievances:

Custody Services: grievances.india.custody.operations@jpmorgan.com

Clients may click on the link for Data on complaints received and redressal thereof for: Custodian

Investor Charter

Clients may click on the below link to view: Investor Charter for Custodian

Other Information

Clients may click on the below link for accessing format of select reports submitted to SEBI by Custodians

Depository Participant Services

Demat Account Opening Steps:

  1. Request for opening Demat account – interested investors may write an email to india.custody.client.service@jpmorgan.com informing J.P. Morgan of the services they wish to avail and type of demat account that they wish to open i.e. FPI, FDI, FVCI, FCCB etc. J.P. Morgan Chase Bank N.A. (JPM) will accordingly share with client the application form and documentation list.
  2. Submission of application forms – Investor would need to submit duly executed and signed account opening and other relevant forms including supporting documents, for opening a depository account.
  3. Submission of necessary KYC documents – Investor needs to submit necessary KYC documents including proof of Identification and proof of address.
  4. Verification of documents by Depository Participant – Depository Participant (JPM) will review the documents submitted by investor and will connect for any clarification or any additional information required.
  5. Opening of Demat account – Upon completion of the review and verification of the documents and information so submitted, the account will be opened and an intimation will be sent to the client.

Prevent unauthorized transactions in your demat account: Update your mobile number with your depository participant. Receive alerts on your registered mobile for all debit and other important transactions in your demat account directly from the depository on the same day.

Know Your Customer (KYC) is a one-time exercise while dealing in securities markets. Once KYC is done through an SEBI registered intermediary (Broker, Depository Participant (DP), Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Mandatory updation of KYC attributes: Clients are required to mandatorily provide the 6 KYC attributes i.e. name, address, Permanent Account Number (PAN), valid mobile number, email address and income range for opening of new depository accounts effective August 1, 2021 and for existing accounts effective March 31, 2022.

Clients may click on the link to view the Advisory on KYC Compliance.

Steps for filing a complaint & status check:

  1. For Complaints/grievances related to Demat Services please write an email to: grievances.india.depository.services@jpmorgan.com or personnel mentioned under Investor Grievances escalation matrix.
  2. In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html
  3. Investor to check status of complaints by writing to the DP at india.custody.client.service@jpmorgan.com or by directly logging to SCORES website, where compliant is lodged.

Contact Details

DP registration number: IN-DP-492-2020
Registered address: JP Morgan Chase Bank, National Association , JP Morgan Tower, OFF C.S.T. Road, Kalina, Santacruz East, Mumbai 400 098
Correspondence address: J.P. Morgan Chase Bank, N.A., 9th Floor, Tower A, Block 9, Nirlon Knowledge Park, Western Express Highway, Goregaon (East),
Mumbai 400 063
Clients may click on the link for details of Key Managerial Personnel (KMPs)
Clients may click on the link for details of Authorized Persons
For opening an account – write to us on india.custody.client.service@jpmorgan.com

Investor Grievance Escalation Matrix

Clients may click on the link for Investor Grievances escalation matrix

Rights & Obligation of Beneficial Owner and Depository Participant

Learn more about Rights and Obligations of Beneficial Owner and Depository Participant.

Investor Charter

Clients may click on the below link to view the Investor Charter for Depositories and Depository Participants- NSDLCDSL.

Other Information

Clients may click on the below link for accessing the e-Voting platform of NSDL:  https://eservices.nsdl.com.

Designated Depository Participants (DDPs)

Email ID for lodgment of grievances:

Designated Depository Participant: grievances.india.ddp@jpmorgan.com

Clients may click on the link for Data on complaints received and redressal thereof for:  Designated Depository Participant

Investor Charter

Clients may click on the below link to view: Investor Charter for Designated Depository Participant

Other Information

Clients may click on the below link for accessing format of select reports submitted to SEBI by DDP

SOP for Additional Disclosures Requirement - Client may click on the link for SOP framed by the DDPs, Custodians, Depositories, Clearing Corporations and Exchanges, in consultation with SEBI, for implementation of the SEBI circular SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 issued on August 24, 2023.

India branch contacts

JPMorgan Chase Bank N.A., Mumbai Branch

Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India

Phone: +91 22 6157 3000

JPMorgan Chase Bank N.A., New Delhi Branch

4th floor Unit no. 407, Worldmark 2, Asset Area no 8, Hospitality District Delhi Aerocity New Delhi, 110037 - India
Phone: +91 11 66111700

JPMorgan Chase Bank N.A., Devanahalli Branch

Address: Hoysala Corpus, 2nd floor, Survey Number 29 (new Survey No. 29/5), Guttahalli Village, Kasaba Hobli, Devanahalli Taluk, Bangalore Rural District 562 110
Phone: +91 80 67693210

JPMorgan Chase Bank N.A., Paranur Branch

Address: “The Canopy,” 2nd Avenue, 2nd floor, Mahindra World City, Mahindra World City Sub-Post, Paranur, Chengalpattu Taluk, Kanchipuram District 603 004
Phone: +91 44 67200423

Managing Director & Bank CEO

Mr. P.D. Singh
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Securities Services– Direct Custody & Clearing, India

Mr. Nilesh Lodaya
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Country Local Market Sales

Mr. Madhur Agarwal 
JPMorgan
Chase Bank, N.A., Paradigm B-Wing, 6th Floor, Malad (West), Mumbai 400 064
Phone: +91 22 6157 3000

Head – Markets

Mr. Rahul Deora 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head- Financing Solution India

Mr. Nitin Rungta
Address : J.P. Morgan Tower, Off CST Road,
Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000

Head – Commercial Banking

Pranav Chawda
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Senior Country Business Manager

Mr. Tarun Katoch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Principal Nodal Officer

Mr. Ramprasadh Kantharaj 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email: nodal.officer@jpmorgan.com

RTGS/NEFT

Mumbai Branch IFSC Code: CHAS0INBX01
New Delhi Branch IFSC Code: CHAS0INBX02
Devanahalli Branch IFSC Code: CHAS0INBX03
Paranur Branch IFSC Code: CHAS0INBX04



Helpdesk Queries

Client Services, J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000
Fax: +91-22-66466204 / 66466542 / 67762309 / 67762314

MSME Loan Application

Global Corporate Bank – Credit Product Delivery
Address: JPMorgan Chase Bank, N.A., Mumbai branch
J.P. Morgan Tower, Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400 098, Maharashtra, India
Email: cpd.india@jpmorgan.com

Customer Facilitation Centre directory

https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070

Grievance Handling Mechanism

For any grievance or issues, customers can email their complaint to: customerservice.india@jpmorgan.com.

Customers will receive a response within 30 business days and we shall do our best to resolve the complaint to the customer’s satisfaction within this period. Complex complaints which would require time for examination of issues involved may take a longer time to resolve. However, in such cases, customers will be informed about the status of their complaint within this period. Our focus would remain on the quality and completeness of the response, with speed of delivery being an important but not overriding factor.

In case of unsatisfactory response from the above channel, customers can escalate the complaint to the Principal Nodal Officer of the Bank:

Mr. Ramprasadh Kantharaj 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email: nodal.officer@jpmorgan.com

Customers will receive a response within 10 business days and they will have to quote the reference number pertaining to their earlier contact with the Bank on the same issue.

Grievance handling procedure and information on Banking Ombudsman

If you do not receive any response from us within one month from the date of receipt of your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman.

The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for respective City or State are available as below.

  1. The Banking Ombudsman Scheme
  2. Address of the office of Banking Ombudsman

For the convenience of the customers, the following are displayed on our website:

  • Appropriate arrangement for receiving complaints and suggestions
  • The name, address and contact number of the Principal Nodal Officer
  • Code of bank’s commitments to customers/Fair Practice code

The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman which the complainant can approach are included in the final closure letters/emails for such cases.

Investor Grievance Redressal Mechanism - Depository Participants (DPs)

Investor Grievances escalation matrix for lodgment of grievances

For general inquiries and global media contact information, please visit our Global Contacts.