- 1919: Guaranty Trust Company becomes a U.S. correspondent of the Tata Industrial Bank of India and renders direct banking and merchant services throughout British India.
- 1920: Equitable Trust Company of New York sends two representatives to Mumbai and Kolkata. The representatives spend an extended period of time in India and by 1921 a representative office is established. The representatives operate in India until 1929.
- 1922: J.P. Morgan & Co. in New York and Morgan Grenfell, its affiliated partnership in London, take an ownership interest in the merchant banking firm of Andrew Yule & Co. Ltd. in Kolkata.
- 1945: Chase National Bank opens its first representative office in Mumbai. Initially located at the Taj Mahal Palace hotel, the office moves to the New India Assurance Building within a year.
- 1980s: The firm’s business in India broadens to include investment banking, cross-border capital market activities and financial advisory services.
- 1993: J.P. Morgan enters into a joint venture with the Industrial Credit and Investment Corporation of India (ICICI) and raises funds in the domestic market for public and private sector clients. In the following year, J.P. Morgan forms a second joint venture with ICICI to offer investment management services in India.
- 1994: J.P. Morgan obtained branch license and opened a branch in Mumbai to conduct full commercial banking operation.
- 1994: Chase Manhattan Bank and its affiliates help arrange two of the largest international financings for Indian corporations: a US$250 million European bond issue by iron and steel manufacturer Essar Gujarat Ltd., and a US$250 million revolving credit facility for the State Bank of India.
- 1996: J.P. Morgan & Co. jointly leads the first Global Depositary Receipt issue for an Indian financial institution, a $200 million GDR issue for the Industrial Credit and Investment Corporation of India Limited (ICICI).
- 1999: J.P. Morgan & Co. opens its first branch in India at Vakils House in Mumbai.
- 2002: JPMorgan Chase establishes its global service center in Mumbai to support every line of business at JPMorgan Chase.
- 2007: J.P. Morgan launches the Commercial Bank in India. In the same year, J.P. Morgan Asset Management receives its license to sell to retail investors in India. This is followed by the launch of its first mutual fund, the J.P. Morgan India Equity Fund.
- 2008: J.P. Morgan helps raise more than US$20 billion for Indian corporations through domestic and international offerings.
- 2011: JPMorgan Chase opens a Global Service Center in Hyderabad.
- 2016: J.P. Morgan opened three branches in India - in New Delhi, Devanahalli (near Bengaluru) and Paranur (near Chennai).
- 2019: JPMorgan Chase announces a US$25 million philanthropic commitment to India, alongside the World Bank, in the area of workforce development and skills to align with the Indian economy.
- 2019: J.P. Morgan expanded Commercial Banking in India to serve local midcap companies
- 2021: The firm’s new campus in Hyderabad opens. This is the firm’s largest campus in Asia Pacific, and consolidates employees who work in technology, risk, operations, and support services.
- 2022: J.P. Morgan launched its international banking unit in GIFT IFSC in Gandhinagar.
About us
Our physical presence in India dates to 1945 when predecessor Chase National Bank opened a representative office in Mumbai. Today, we provide clients in India a comprehensive range of corporate and investment banking services. Our centers in Mumbai, Bengaluru and Hyderabad support operations globally.
We have operated in the Asia Pacific region for over 150 years, and today are present across 17 markets in the region. Clients rely on our global strength, local expertise and leadership across our lines of business.
In Asia Pacific, we are committed to helping promote economic growth and economic inclusion through our key philanthropic initiatives in the areas of workforce readiness, small business development and financial capability. Our investments aim to increase the number of quality jobs created for the underserved individuals and communities, helping small businesses become more sustainable, as well as assisting marginalized people in gaining access to affordable financial products so that they can become more financially secure. This shared commitment to the community drives our Foundation’s giving and employee engagement and volunteering activities across the region.
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in 2020, JPMorgan Chase will deploy $2 billion in philanthropic capital around the world by 2025. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.
Our local history
With a legacy dating back to 1799, we have a history of demonstrating leadership during times of both economic growth and financial instability.
What problem can we solve together?
What problem can we solve together?
Payments
Let J.P. Morgan empower your business to thrive by unlocking value from innovative, end-to-end solutions and integrated platforms.
Commercial Banking
We provide credit, financing, treasury and payment solutions to help your business succeed. We also offer best-in-class commercial real estate services for investors and developers.
Markets
Offering market-leading research, proprietary pricing data and analytics, and trade execution across multiple asset classes, including credit, equities and FX.
Securities Services
Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of changing markets.
Institutional Investors
We put our long-tenured investment teams on the line to earn the trust of institutional investors.
Asset Management
At J.P. Morgan Asset Management, we believe investors deserve an expert global partner they can trust to step up and deliver strong outcomes.
Securities Services
Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of changing markets.
Our business in India focuses on our direct custody and clearing service, leveraging our extensive local market expertise, best-in-class operational and risk management practices and access to all local market infrastructures, including exchanges, clearing houses and depositaries. J.P. Morgan also offers Overseas Depositary Bank (ODB) services internationally and Domestic Custodian Bank services for Depositary Receipt (DR) issuances in India.
For more information about J.P. Morgan Depositary Receipt services, visit www.adr.com.
Learn more about Rights and Obligations of Beneficial Owner and Depository Participant.
Issued in the interest of investors:
Clients may click on the below link to Sebi Complaints Redress System (SCORES) to lodge their complaints online with SEBI.
Clients may click on the below link to Securities Market Approach for Resolution Through ODR Portal (SMART ODR Portal) to lodge their complaints online. This platform is designed to enhance investor grievance redressal by enabling investors to access Online Dispute Resolution Institutions for the resolution of their complaints.
Filling complaints on SCORES- Easy & Quick
A. Register on SCORES portal
B. Mandatory details for filling complaints on SCORES
l. Name, PAN, Address, Mobile Number, E-mail ID
C. Benefits:
l. Effective Communication
ll. Speedy redressal of the grievances
Investor Charter for Depositories and Depository Participants, Custodians and Designated Depository Participants (DDPs): Investor Charter includes various services provided by Depositories and Depository Participants, Custodians and DDPs with timelines and general guidance for Investors.
Clients may click on the below link to view the Investor Charter for Custodians and DDP.
Clients may click on the below link to view the Investor Charter for Depositories and Depository Participants- NSDL, CDSL.
Prevent unauthorized transactions in your demat account: Update your mobile number with your depository participant. Receive alerts on your registered mobile for all debit and other important transactions in your demat account directly from the depository on the same day.
Know Your Customer (KYC) is a one-time exercise while dealing in securities markets. Once KYC is done through an SEBI registered intermediary (Broker, Depository Participant (DP), Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
Mandatory updation of KYC attributes: Clients are required to mandatorily provide the 6 KYC attributes i.e. name, address, Permanent Account Number (PAN), valid mobile number, email address and income range for opening of new depository accounts effective August 1, 2021 and for existing accounts effective March 31, 2022.
Clients may click on the link to view the Advisory on KYC Compliance.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
FAQs on ASBA IPO for Investors
Clients may click on the below link for accessing the e-Voting platform of NSDL https://eservices.nsdl.com.
Clients may click on the Link for accessing the updated version of master circular for Issue and Listing of Non-Convertible Securities, Securitized Debt Instruments, Security Receipts, Municipal Debt Securities and Commercial Paper.
Investor grievances –
Email ID for lodgment of grievances pertaining to -
Custody Services : grievances.india.custody.operations@jpmorgan.com
Depository Operations : grievances.india.depository.services@jpmorgan.com
Designated Depository Participant : grievances.india.ddp@jpmorgan.com
Clients may click on the link for Investor Grievances escalation matrix
Clients may click on the link for Data on complaints received and redressal thereof.
Steps for filing a complaint & status check:
- For Complaints/grievances related to Demat Services please write an email to: grievances.india.depository.services@jpmorgan.com or personnel mentioned under Investor Grievances escalation matrix.
- In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html
- Investor to check status of complaints by writing to the DP at india.custody.client.service@jpmorgan.com or by directly logging to SCORES website, where compliant is lodged.
Demat Account Opening Steps:
- Request for account opening – interested investors may write an email to india.custody.client.service@jpmorgan.com informing J.P. Morgan of the services they wish to avail and type of demat account that they wish to open i.e. FPI, FDI, FVCI, FCCB etc. J.P. Morgan Chase Bank N.A. (JPM) will accordingly share with client the application form and documentation list.
- Submission of application forms – Investor would need to submit duly executed and signed account opening and other relevant forms including supporting documents, for opening a depository account.
- Submission of necessary KYC documents – Investor needs to submit necessary KYC documents including proof of Identification and proof of address.
- Verification of documents by Depository Participant – Depository Participant (JPM) will review the documents submitted by investor and will connect for any clarification or any additional information required.
- Opening of Demat account – Upon completion of the review and verification of the documents and information so submitted, the account will be opened and an intimation will be sent to the client.
Contact Details
DP registration number: IN-DP-492-2020
Registered address: JP Morgan Chase Bank, National Association , JP Morgan Tower, OFF C.S.T. Road, Kalina, Santacruz East, Mumbai 400 098
Correspondence address: J.P. Morgan Chase Bank, N.A., 9th Floor, Tower A, Block 9, Nirlon Knowledge Park, Western Express Highway, Goregaon (East),
Mumbai 400 063
Clients may click on the link for details of Key Managerial Personnel (KMPs)
Clients may click on the link for details of Authorized Persons
For opening an account – write to us on india.custody.client.service@jpmorgan.com
- Deposit Policy
- Cheque Collection Policy
- Grievance Handling Policy - India
- Trend Analysis for the Complaints received in FY 2022 – 2023
- Customer Compensation Policy
- Information on Banking Ombudsman
- DICGC Notice
- JPMCB India is registered with DICGC
- Fair Practice Codes for Lenders
- Policy on Collection of Dues and Repossession of Security
- Operational Procedure for Settlement of Claims of Deceased Depositors and Missing Persons
- Internet Banking Policy
- JPM Gold Card Scheme for Exporter clients
- The Bank is a member of Banking Codes & Standards Boards of India (BCSBI)
- Customer Rights Policy
- Citizen’s Charter
- Please visit “RBI Kehta hai” to learn about safe banking and financial practices
- Prudential Norms pertaining to “Income Recognition, Asset - Classification and Provisioning
- Merchant service guidelines
- Account opening forms for Corporates
- Application form for MSME loans
- MSME loan application disposal status
| Branches | No. of MSME applications received | Applications reviewed and approved | Applications rejected | Applications processed |
| Mumbai Branch | NIL | NIL | NIL | NIL |
| New Delhi Branch |
NIL | NIL | NIL | NIL |
| Devanahalli Branch | NIL | NIL | NIL | NIL |
| Paranur Branch | NIL | NIL | NIL | NIL |
- Positive Pay System for Cheque Truncation System
- To reduce cheque-related fraud, the Bank offers positive pay service, in line with RBI guidelines, for cheque payments w.e.f. January 1 , 2021. Under the positive pay service, the issuer of cheque submits certain information such as issue date, amount, name of payee, to their bank. These details will be cross-referenced with the cheque presented by under Cheque Truncation System (CTS), and the drawee and presenting banks will be notified of any discrepancies by CTS to take appropriate action.
- We are pleased to inform that positive pay service is enabled (as default) for cheques issued for amounts greater than INR 500,000.
- We wish to update that clients that do not submit the requested cheque-issued details will be unable to raise requests for their presented cheques under the CTS grid dispute resolution mechanism.
- For more information on Positive Pay Service, please contact your client service representative.
- Deposit Rate Chart for Corporate deposits
- Deposit Rate Chart for Corporate deposits – Index Linked
- Tariff Structure for Services
- Trade Standard Pricing
- FX Card Rates
- LTFX Indicative Term Sheet
- Base Rate and Marginal Cost of fund-based Lending Rate
- Inactive / Inoperative Accounts
- Operational Procedure for Settlement of Claims of Deceased Depositors and Missing Persons
- Credit Decision Timelines
- The Bank would convey its credit decisions on the loan applications made within 30 business days of such application and this would commence once the entire documentation as per Bank's requirements are submitted by the applicant.
- Beware of Dubious Scheme
- Request for MTM calculations/valuation statement can be sent to:
- Email ID: gem_mum_mmo@jpmchase.com
- Email request should include Customer name, contact details and specific trade details (trade ID, trade date, notional amount & value date for MTM calculation/valuation).
- The Bank will respond to requests received from email ID authorized to receive valuation statements for that Customer as per the Bank’s records.
- Responses will only be sent to the said authorized email ID next working day from date of receipt of request.
- Email ID: gem_mum_mmo@jpmchase.com
- Basel Pillar III Disclosures
- Policy for appointment of statutory auditors and related procedures – JPMorgan Chase Bank N.A., India
- Corporate Social Responsibility Policy
CSR Committee members
Mr. Prabdev Singh
Mr. Pranav Chawda
Mr. Rohit Khatri
Mr. Yash Yadav
Mr. Tarun Katoch
Mr. Rammohan Devarajan
Mr. Kulin A Asher
CSR projects (FY 2022-23)
| Name of the Project | Item from Schedule VII | State | City | Implementing agency | CSR Contribution (INR) |
| Investment Readiness And Digital Transformation Of Women-led Small Businesses | Promoting gender equality and empowering women | Delhi | Delhi | Grameen Foundation for Social Impact | 46,266,833 |
| Enabling improved outcomes in Women ITIs | Promoting employment enhancing vocational skills | Pan India | Pan India | Quest Alliance | 82,170,000 |
| Financial Inclusion Lab | Contribution to a technology incubator located within an academic institution approved by the central government | Pan India | Pan India | CIIE Initiatives | 78,673,003 |
| Thank A Nurse | Promoting employment enhancing vocational skills | Delhi, Telangana, Karnataka, Tamil Nadu | Delhi, Hyderabad, Bangalore and Chennai | Apollo Hospitals Educational & Research Foundation | 26,706,000 |
| Anudip Youth Academy for Technology | Promoting employment enhancing vocational skills | Maharashtra, Telangana, Karnataka, Haryana | Mumbai, Hyderabad, Bangalore, Gurgaon | Anudip Foundation for Social Welfare | 98,100,000 |
| Creating Next Generation Technology Leaders Phase II | Promoting employment enhancing vocational skills | Tamil Nadu | Chennai | Avanti Fellows | 92,400,000 |
| Enabling healthcare technician careers for low- income youth | Promoting employment enhancing vocational skills | Delhi, Maharashtra | Delhi, Mumbai | Tech Mahindra Foundation | 42,000,000 |
| Integrating employability skills training in government technical training institutes | Promoting employment enhancing vocational skills | Haryana | Haryana | Medha Learning Foundation | 81,829,000 |
| Udaan - unlocking employment in the logistics sector for disadvantaged youth | Promoting employment enhancing vocational skills | Maharashtra | Pune | Lighthouse Communities Foundation | 29,439,000 |
JPMorgan Chase Bank N.A., Mumbai Branch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
JPMorgan Chase Bank N.A., New Delhi Branch
4th floor Unit no. 407, Worldmark 2, Asset Area no 8, Hospitality District Delhi Aerocity New Delhi, 110037 - India
Phone: +91 11 66111700
JPMorgan Chase Bank N.A., Devanahalli Branch
Address: Hoysala Corpus, 2nd floor, Survey Number 29 (new Survey No. 29/5), Guttahalli Village, Kasaba Hobli, Devanahalli Taluk, Bangalore Rural District 562 110
Phone: +91 80 67693210
JPMorgan Chase Bank N.A., Paranur Branch
Address: “The Canopy,” 2nd Avenue, 2nd floor, Mahindra World City, Mahindra World City Sub-Post, Paranur, Chengalpattu Taluk, Kanchipuram District 603 004
Phone: +91 44 67200423
Managing Director & Bank CEO
Mr. P.D. Singh
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
Securities Services– Direct Custody & Clearing, India
Mr. Nilesh Lodaya
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
Country Local Market Sales
Mr. Madhur Agarwal
JPMorgan
Chase Bank, N.A., Paradigm B-Wing, 6th Floor, Malad (West), Mumbai 400 064
Phone: +91 22 6157 3000
Head – Markets
Mr. Rahul Deora
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
Head- Financing Solution India
Mr. Nitin Rungta
Address : J.P. Morgan Tower, Off CST Road,
Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000
Head – Commercial Banking
Pranav Chawda
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
Senior Country Business Manager
Mr. Tarun Katoch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
Principal Nodal Officer
Mr. Ramprasadh Kantharaj
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email: nodal.officer@jpmorgan.com
RTGS/NEFT
Mumbai Branch IFSC Code: CHAS0INBX01
New Delhi Branch IFSC Code: CHAS0INBX02
Devanahalli Branch IFSC Code: CHAS0INBX03
Paranur Branch IFSC Code: CHAS0INBX04
Helpdesk Queries
Client Services, J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000
Fax: +91-22-66466204 / 66466542 / 67762309 / 67762314
MSME Loan Application
Global Corporate Bank – Credit Product Delivery
Address: JPMorgan Chase Bank, N.A., Mumbai branch
J.P. Morgan Tower, Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400 098, Maharashtra, India
Email: cpd.india@jpmorgan.com
Customer Facilitation Centre directory
https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070
Grievance Handling Mechanism
For any grievance or issues, customers can email their complaint to: customerservice.india@jpmorgan.com.
Customers will receive a response within 30 business days and we shall do our best to resolve the complaint to the customer’s satisfaction within this period. Complex complaints which would require time for examination of issues involved may take a longer time to resolve. However, in such cases, customers will be informed about the status of their complaint within this period. Our focus would remain on the quality and completeness of the response, with speed of delivery being an important but not overriding factor.
In case of unsatisfactory response from the above channel, customers can escalate the complaint to the Principal Nodal Officer of the Bank:
Mr. Ramprasadh Kantharaj
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email: nodal.officer@jpmorgan.com
Customers will receive a response within 10 business days and they will have to quote the reference number pertaining to their earlier contact with the Bank on the same issue.
Grievance handling procedure and information on Banking Ombudsman
If you do not receive any response from us within one month from the date of receipt of your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman.
The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for respective City or State are available as below.
For the convenience of the customers, the following are displayed on our website:
- Appropriate arrangement for receiving complaints and suggestions
- The name, address and contact number of the Principal Nodal Officer
- Code of bank’s commitments to customers/Fair Practice code
The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman which the complainant can approach are included in the final closure letters/emails for such cases.
Investor Grievance Redressal Mechanism - Depository Participants (DPs)
Investor Grievances escalation matrix for lodgment of grievances
For general inquiries and global media contact information, please visit our Global Contacts.