If you do not receive a response within 30 business days from the channels under Level 1, or, if you are not satisfied with the response received, view the next level of escalation.
If you are not satisfied with the response that you receive from the Customer Service Team or if you do not receive a response within 10 business days, you may contact the Office of the Nodal Officer for a speedy investigation and fair resolution of your problem.
You may write to:
Mr. Ramprasadh Kantharaj
J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East,
Mumbai, 400098, India
Phone: +91 22 6157 3000
You will receive a response within a period of 10 business days from the Nodal Officer Team receiving your complaint.
In the event that you do not receive any response within one month from the date the Bank first received your representation, or if you are dissatisfied with the response given by the Bank, you may write to the Banking Ombudsman.
If customers do not receive a response from us within one month after we have received the complaint, or if they are not satisfied with the reply given by us, they may approach the Banking Ombudsman. The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for respective City or State are available as below.
For the convenience of the customers, following have been displayed on our website:
The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman where the complainant can approach are included in the final closure letters/ emails for such cases.
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