Don’t risk connectivity failures: Beginning in 1Q2026, CTR ciphers for SSH protocol will no longer be supported. If your environment can’t support GCM ciphers, you must finish preparing for the transition by implementing the required changes to your Production environment. You will experience connectivity failures as we continue to transition traffic to the new data center if your updates have not been made.

Overview

Managed File Transfer Services (MFT):

Provides comprehensive file transfer solutions that reduce cost, simplify integration, and increase the manageability and resiliency of file transfers to and from J.P. Morgan.

We’re Here to Help

Dedicated support for the new Data Center Migration is available. If you need help with your testing ­or have any questions about the migration, please email us at cipher.deprecation.migration@jpmchase.com.

General Support

If you need log-in assistance or experience any issues with your keys/certificates, please contact MFTS Support at 1-800-990-9217. Regional phone numbers for locations outside of the U.S. can be found below.

Representatives are available 24 hours a day, 7 days a week.

For questions about cipher compatibility and configuration, please contact your technical teams and application vendors for assistance.

Location Regional phone number (DID)
Argentina 541128221367
Australia 61290038922
Brazil 551149503245
Canada 14169812302
Chile 56224255172
China 862152002565
Germany 496971244509
India 918066760022
Ireland 35316123438
Israel 97297607920
Italy 390288952049
Japan 81367361465
Mexico 525559009713
Netherlands 31207198648
Philippines 63272145525
Poland 48223726130
Russia 74959677287
Saudi Arabia 966112993894
Singapore 6568828987
South Africa 27115070562
Spain 34915161263
Sweden 461793454146
Switzerland 41442068644
Taiwan 886227259631
United Kingdom 442034934250

To ensure technical specifications and guidance remains accurate, please do not translate this page into any other language.