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If you have any questions about the migration, please call us on +1 (877) 827-5921. Our team is available, in your time zone, Monday through Friday, 8 a.m. to 6 p.m. You can also email us at jpmc.datacenter.migrations@jpmchase.com.
Don’t risk connectivity failures: The data center migration will happen on August 18, 2024, and traffic is being routed to the new data center now. If you haven’t already, you must finish preparing for the transition by implementing the required changes to your Production environment. You will experience connectivity failures as we continue to transition traffic to the new data center if your updates have not been made.
Please contact us with questions or concerns, bookmark this page and check back often for updates.
As part of our modernization efforts to improve resiliency across our payments products and services, we have built a new strategic data center for our Application Programming Interface (API) client transmissions.
The enhancements will require the move of API traffic to the new data center, which will begin by Q2 2024. If you exchange messages through any of our Open Banking APIs, you will be impacted by this move and need to begin testing in UAT starting May 1, 2024, and Production starting June 1, 2024.
All API transmissions will require IP address changes across your firewalls and public certificates as these will need updating based on your internal system configurations and capabilities.
Given the nature and extent of these changes, you should plan for an extensive amount of testing ahead of the transition. Get started by reviewing the links below:
Please note:
Current connectivity projects are not expected to be impacted except for establishing connectivity to the new data center. Wherever possible, we will attempt to include provisions for the change in your current solution design to help ensure you are prepared for this transition.
To ensure technical specifications and guidance remains accurate, please do not translate this page into any other language.
We’ve set up a support team to help you with any migration questions you may have. If you need help, please call us on +1 (877) 827-5921. Our team is available to answer your questions, in your time zone, Monday through Friday, 8 a.m. to 6 p.m. You can also email us at jpmc.datacenter.migrations@jpmchase.com.
Our helpline will support the following languages: English, Spanish, Japanese and Mandarin.
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