Merchant Services

Merchant Services

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Overview

J.P. Morgan is transforming how organisations like yours view their merchant services provider from the perception of a commodity and cost centre into a valued business partner. As a leading provider of payment, fraud management and data security solutions we can help you manage costs, drive sales and better navigate the payment landscape.

Grow Your Business

Payments are no longer simply transactions. They’re an important key to your growth. You need a partner who can help you get it right with your customers, no matter where they are or how they pay.

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Manage Costs

As both an acquirer and bank, we have the capability to manage the end-to-end payment process, allowing you to better manage payment processing costs.

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Prepare for the Future

Managing payments goes well beyond simply accepting, authorising and settling—it is central to the very viability of your business. A sound payments strategy will continue to propel your business forward.

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Solutions

Payment solutions that help you navigate the complex payment landscape.

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Solutions

Connectivity

Connecting the merchant environment to J.P. Morgan and third-party systems.

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Security

Protecting against breaches and combatting fraud.

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Processing

Supporting transactions through authorisation and settlement.

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Insights

Information to help you understand and optimise your business.

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Resources

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Payment Insights

Information to help you understand and optimise your business.

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ALREADY AN EXISTING CUSTOMER?

Contact us if you require advice, help or support.

Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909     UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.

Click the links below for secure access to your accounts.

Web Terminal


ORBITAL® VIRTUAL TERMINAL

Securely manage online, telephone, or mail order payments with Orbital® Virtual Terminal including card authorisations, settlements or refunds.

Online Reporting


PAYMENTECH ONLINE

Paymentech Online allows eCommerce merchants access to in-depth financial analysis 24 hours a day.

For Developers


DEVELOPER CENTER

This self-service portal makes it quick and easy to integrate your applications with J.P. Morgan APIs and SDKs. Start your build and test it in the Developer Center.

Out of Courts Complaints and Redress Procedures

  1. Paymentech has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
  2. If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with CPEL complaint policy, which we are happy to provide upon request.
  3. Alternatively, in the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
  4. You can contact the Financial Services and Pensions Ombudsman at:

Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29,
Ireland
Tel: + 353 1 567 7000
Email: info@fspo.ie
Website: https://www.fspo.ie

Some J.P. Morgan products and services may not be available in certain regions. Please consult your J.P. Morgan representative to learn more about the products and services available to you.

 

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