China Unicom Global Limited (China Unicom Global) is a Chinese state-owned telecommunications operator that provides voice calls, broadband and mobile data services, data communications and other related value-added services in 32 markets globally.
As China Unicom Global expanded its data solutions to corporate customers globally, it became challenging to manage its growing liquidity and operational risks.
At the regional level – particularly for key markets like Hong Kong, Australia, Singapore and the U.K. – China Unicom Global’s reconciliation processes were highly inefficient. Invoices were manually matched against customer payments received via multiple channels so the process was prone to errors and yielded low invoice match rates. This not only impacted working capital inefficiency, but also led to incorrect follow-up calls to customers who have already settled their bills, resulting in increased complaints.
Globally, China Unicom needed to improve visibility and control of its liquidity across markets and currencies. Its decentralized treasury model meant each subsidiary managed its own liquidity, with cash positions and funding needs manually reported on a monthly basis. This resulted in large sums of local currency balances sitting idly in domestic accounts in Australia, France, Japan, the Netherlands, Singapore, Switzerland and the U.K. where China Unicom had sizable operations, exposing it to significant currency risks.
As China Unicom Global’s offshore treasury hub, the centralized treasury center (CTC) in Hong Kong sought to replace manual in-country workflows and instil tighter control of its liquidity to optimize cash globally.
At the regional level, China Unicom Global adopted J.P. Morgan’s Virtual Reference Number (VRN) to automate reconciliations. By assigning each customer a unique VRN to make payments to, the solution facilitates quicker identification of payments and automatically maps them to the relevant customer accounts.
To improve visibility of its global liquidity, J.P. Morgan helped China Unicom Global implement a multi-entity multicurrency cash concentration structure to consolidate cash in seven major currencies and 10 entities across APAC, EMEA and North America. Its entities can draw on the pool for local currency funding, while surplus balances are automatically pooled into the CTC header account in Hong Kong daily to aggregate and hedge FX exposures, and optimize cash returns. The structure is further equipped with unique mechanisms to meet China Unicom Global’s business and regional needs through:
The company also tapped into J.P. Morgan’s Virtual Account Management solution and opened virtual accounts linked to its existing physical accounts, to segregate incoming and outgoing flows. China Unicom Global also connected with the bank through APIs, allowing the firm to access valuable treasury information via its own system to reduce manual intervention and increase operational efficiency. With access to real-time transaction details, China Unicom Global can capture, manage and process data to further evaluate its exposures to credit, FX and payment risks, and determine steps to effectively manage them.
“Since partnering with J.P. Morgan in 2018, China Unicom Global has successfully transformed our treasury function by leveraging automation to enhance our liquidity and mitigate risks globally, to support our growing international business.”
“As China Unicom Global continued to expand globally, it became increasingly important for the firm to replace manual treasury operations at both the country and global level, to effectively manage its liquidity.
J.P. Morgan helped the firm implement a multi-currency cash pooling structure to pool its global funds, and further introduced innovative digital solutions like virtual reference solution, virtual account management and APIs to streamline its cash management, while ensuring access to real-time treasury data to improve overall efficiencies.”
China Unicom Global is a highly commended winner in the Best Risk Management Solution category at the Treasury Today 2020 Adam Smith Awards Asia – widely known as the industry benchmark for treasury excellence. Listen to episode 14 of the Adam Smith Awards Asia podcast series to learn more.
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