We’ve just wrapped up another incredible Innovation Week. Each year, our firmwide community comes together to discuss the emerging technologies that are disrupting the industry, and how we are moving our culture of innovation forward, positioning ourselves for success in the financial services landscape of the future. This year, we kicked off Innovation Week with a fireside chat with our Chairman and CEO, Jamie Dimon, moderated by Larry Feinsmith, Head of Global Technology Strategy, Innovation and Partnerships. Jamie highlighted that we must remove bureaucracy, and, with the proper implementation of controls in place, innovators should be actively exploring and learning about the latest emerging trends – our commitment to innovation at the bank should be “permanent.” It was a jam-packed week involving 21K+ employees across our 23 global tech centers. Here are some of our employees’ takeaways from the week’s programming. 

Innovation Journey – a view from Asia-Pacific

By Amanda Teo, APAC Chief of Staff Associate, Singapore

On Day 1, Singapore hosted our first ‘Emerging Tech Trends’ session, looking at blockchain and the work of Onyx, J.P. Morgan’s blockchain business. Naveen Mallela, Onyx Global Head of Coin Systems & Liink, was joined by Sai Valiveti, Senior Principal Architect Onyx’s technology team.

Naveen highlighted how Onyx by J.P. Morgan has been revolutionizing the payments industry, offering some of the largest, most mature institutional blockchain platforms. He believes the future of payments lies in three principal areas: making money ubiquitous, instant and self-executing.

With the world coming around on tokenized deposits, and with the firm at the forefront, he is confident the widespread industry adoption of blockchain technology in the coming years will revolutionize the world of payments.

Day 2 kicked off with a focus on Generative AI. Lori Beer, Global Chief Information Officer, was joined by Teresa Heitsenrether, Chief Data & Analytics Officer, and Anish Bhimani, Chief Product Officer of Global Banking, for a conversation about the mission and vision behind the firm’s AI initiatives and valuable insights into how the firm is leveraging this cutting-edge technology. From tangible examples to real-world impact, this session showcased how AI has revolutionized the way the firm has done – and is doing – business.

JPMorganChase is forecasted to invest $17 billion into technology this year, much of which will be allocated toward new products and experiences for our firm’s clients, communities and employees.  Emerging technologies, among them spatial and quantum computing, as well as analytics, have been deployed to enhance and increase the firm’s security and data protection strategy. As a global organization that moves more than $10 trillion every day, the vitality of safeguarding data and reinforcing cybersecurity measures cannot be understated.

On lessons learnt from the modernization and innovation journey in the firm, the speakers generously shared their insights on the importance of rethinking how we can deliver a better experience for our clients, communities and employees. The journey towards innovation is not always a perfect path. With that in mind, putting people in the right teams and right places to galvanize the right change management strategy in terms of governance, execution and cadence is paramount.

Finally, Anish rounded up the conversation on incremental innovation. As much as we focus on emerging technologies, it is also important to remain focused on enhancing current end-to-end experiences.

Redefining what’s possible with innovation for prosthetic limbs

By Alex Radu, Product Manager, Glasgow

In addition to hearing about innovations across the firm, Innovation Week also brings the opportunity to learn about how other industries are adopting emerging technologies. We had the pleasure of hearing how Open Bionics, a provider of prosthetic limbs, is using innovative technology.

The Innovation Week Opening Keynote in Glasgow transposed us into a world where cutting-edge prosthetics meet superhero-inspired designs. Our journey was stewarded by Samantha Payne MBE, the Co-founder of Open Bionics.

The session started with showcasing the reality of prosthetic limbs from years ago (especially for children), the idea and impact that Open Bionics is creating with their innovative prosthetics and forays in pushing what’s possible with their designs, hardware and open-source efforts. The technology, research and development behind their products is impressive as is the speed with which they built their company and new products in the past 10 years. However, their journey is more than just tech; it's about empowering people, building with the customer in mind and changing perceptions around bionic limbs.

Open Bionics started with a simple dream: create affordable, powerful prosthetics that put the user in control. Its state-of-the-art bionic limbs are a marvel of modern engineering – lightweight, intuitive, and packed with features that help wearers reclaim their independence and superpowers.

The journey started with creating science fiction designs for children. The plates are magnetic so they can choose cool "skins" inspired by science fiction characters, while adults can go for more sleek designs, inspired by video game characters to boost their style points. The dexterity and range of skills that they can achieve with these new designs is far superior when compared to other prosthetics, from picking up marbles, doing makeup, throwing balls and more – their products looked like they were plucked from science fiction themselves. However, Open Bionics didn’t stop there, open sourcing and documenting a lot of their designs, processes and medically-certifying the materials needed to 3D print components, so other researchers and manufacturers around the world, in markets they don’t operate in, can give the same experience and freedom to their patients.

Payne shared with us that their clinics are hubs of creativity, user-centricity, and innovation. They bring together engineers, medical professionals, designers, researchers, and patients to exchange ideas, improve experiences and celebrate achievements that were beyond imagination a few years ago. It's a space where limb difference is seen as a strength, and where limitations turn into superpowers.

Unpacking Generative AI’s promises and possibilities

Kriti Dwivedi, Software Engineer, Hong Kong

It’s commonly acknowledged that Artificial Intelligence (AI) usage has increased significantly as more prominent AI models become available to the public. The speed of adoption for GPT has been much faster than other technologies that we use in our day-to-day lives. Currently, AI has far reaching capabilities and extends beyond the normal use cases, a good stepping point to automate and increase performance of certain tasks.  Unlocking the power of AI can lead to a series of possibilities, and while it answers many questions, it no raises some as well.

In an Innovation Week session titled, ‘Can Generative AI Deliver on Its Promise?’ AI experts and enthusiasts sat down to share their perspectives on these topics, breaking down AI’s nuances and agreed upon importance.

Of course, there are concerns around AI that experts and regulators are closely monitoring. For instance, AI models may hallucinate and may have biases based on the training model. The other bigger concerns include data privacy, data quality, regulatory compliance and data availability.

I personally enjoyed learning about the concept of flow engineering, where various capabilities of different AI/ML models are combined to create an optimal result. For example, some AI models are better suited for mathematical analytics and others better suited for creating fast coding solutions, which can be combined to create a dynamic mathematical coding platform quickly. Emergent abilities are another set of AI capabilities where AI can process more complex information including images, mathematics, and science. I also learned that there are several models, both open and closed, that are being developed in the industry for this specific purpose.

This leaves organizations with the question of how AI should be effectively implemented and by whom. As experts continue exploring new iterations of this technology, they have to keep in mind that responsible AI requires continuous oversight and change management. With all of these factors taken into close consideration, Generative AI can drive positive transformation for society.

Bringing blueprints to life

By Rhea Gupta, Software Engineer, Hong Kong

As we conclude this year’s Innovation Week at our Hong Kong tech center, I had the opportunity to attend a session on ‘Mixed Reality and the role of Immersive Tech.’

The session was led by Jason Severn, Asset Wealth Management, Head of Asia Infrastructure, who has worked extensively on exploring these technologies personally and professionally. He began by giving us a comprehensive overview of virtual reality (VR), mixed reality (MR) and extended reality (XR), explaining that they merge the physical and virtual worlds to create new environments where physical and digital objects co-exist and interact in real-time.

One of the most compelling points Jason highlighted was about the potential of VR in revolutionizing architecture and real estate solutions. He was joined by Paul Harris from the Asset Management Real Estate team, who discussed how J.P. Morgan is a pioneer in creating architecture models virtually to showcase properties to potential clients and large corporate occupiers. Imagine a potential buyer being able to walk through a property virtually, being able to visualize and interact with the design and getting a more accurate sense of space and layout than traditional blueprints or static images. This immersive experience allows buyers to have a deeper level of understanding of our offerings, significantly broadening the market and expediting the decision-making process.

While there might be some initial hesitation from the user to put on a headset and experience a building, Paul discussed how in his experience, the enthusiasm of trying a new technology eventually takes over. Corporate occupiers can now visualize and experience how our buildings can become theirs and see their businesses operate in these buildings.

Bringing this technology to our business is truly transformative as it not only emphasizes continued collaboration between technologists and financial experts but also sparks excitement for what lies ahead in our technological journey.

Intelligent Automation transforming processes at JPMorganChase

By Tyler Thomas, Program Analyst, Plano

JPMorganChase has been at the forefront of utilizing Intelligent Automation (IA) to transform our business. IA streamlines manual processes, enhances efficiency and fosters innovation across the organization.

Intelligent Automation encompasses a set of mature tools and capabilities that have modernized and transformed the firm. Some of these tools include robotic process automation (RPA), process modeling and data transformation. Many IA tools now feature embedded AI solutions, enabling the firm to automate time-consuming and mundane tasks. IA solutions have helped the firm respond to complex situations quickly and seamlessly. The efficiencies produced by IA solutions have allowed employees to enrich and transform processes.

IA's no-code and low-code solutions have empowered non-technical staff to innovate and transform their work. The adoption of IA solutions has fostered a culture of continuous improvement and innovation within the firm.

IA solutions have directly laid the foundation for AI solutions within the firm. These new solutions will empower us to offer impactful insights for our clients, enhancing the client experience and unlocking new connected experiences.

JPMorganChase is well-positioned in the 'new AI age' to adopt new processes and tools to better support our employees and clients with their goals. By staying at the cutting edge of technology, we can continue to serve our clients effectively and maintain our competitive edge in the market.

The latest on emerging tech trends

By Aditi Singh, Software Engineer, Hong Kong

The Emerging Technology Trends seminar during Innovation Week, led by the Global Tech Strategy, Innovation, and Partnerships team, provided a comprehensive view of the transformative forces reshaping industries today. The session underscored our firm’s strategic approach to identifying and leveraging emerging technologies, offering key insights into their collaborative innovation framework and the technological inflection points driving their business strategies. 

Central to our strategy is a collaborative effort involving product teams and external partners. This ecosystem enables innovation within the context of our lines of business, strategic investments revenue generation and overall economic growth. This approach allows for JPMorganChase to remain at the forefront of technological advancement, continually adapting to meet evolving market demands. 

The session also highlighted several pivotal technological advancements that have shaped the innovation journey in recent years. Starting with infrastructure and abstraction, innovations such as containerization in 2015 have revolutionized how businesses manage and deploy applications. Moreover, the shift towards data modernization and adoption of public cloud solutions underscores JPMorganChase's commitment to scalable, efficient data management practices. 

JPMorganChase emphasized the transformational impact of Generative AI and automation in streamlining processes, reducing manual labor, and enhancing scalability. This includes advancements in AI-driven data analytics and management tools, simplifying access to and utilization of complex datasets across hybrid multi-cloud environments. 

From enhancing content collaboration and personalized content delivery, to improving user experience through AI-driven design and virtual assistants, Generative AI is reshaping industry norms and driving operational efficiencies. 

Moreover, the seminar emphasized the importance of addressing security challenges in AI deployment. Measures such as model security testing, AI proxy/guardrails, and robust data security frameworks should be in place to mitigate risks associated with AI-driven technologies. 

In conclusion, our firm’s perspective on emerging technology trends underscores our commitment to innovation, strategic partnerships and leveraging cutting-edge technologies to drive business growth and meet evolving client needs in a rapidly changing digital landscape.

To read more about the latest technology trends, click here.

How JPMorganChase is approaching emerging technologies

By Sarah Robb, Tech Center Management Team, Columbus

Innovation is part JPMorganChase’s fabric.

I sat in on a conversation between Larry Feinsmith, Head of Global Tech Strategy, Innovation, and Partnerships, and Darrin Alves, Chief Information Officer for Infrastructure Platforms, on the many ways that the firm is innovating daily within this digital age.

Emerging technology is a key part of what the firm is focused on, having hundreds of use cases and pilots in production across the key innovation areas. We are looking to meaningfully connect with the ecosystems, not just settle for end-to-end but use the best technology to solve specific business and tech issues.

In this session, I learned about JPMorganChase’s multi-cloud strategy, which involves multiple vendors that help advance our footprint in the public cloud. I also learned about the modernization taking place across our infrastructure. Our continuous innovation is helping to keep our data centers cool and more energy-efficient.

Last, and certainly not least, I learned about ways organizations can use Generative AI. A typical Large Language Model (LLM) interaction is question then answer, question then answer – very back and forth. But, looking towards the future, one can imagine a world where various agents can examine the competitive landscape and generate insights for a client. Going beyond question and answer, Generative AI has the potential to enhance end-to-end business processes.

As financial services organizations continue to innovate, transformation will take time, effort and close attention to issues such as security, safety and bias examination. It is an exciting time to be at the forefront of these journeys! 

Mumbai Technology Center celebrates innovation

By Nandini Gawankar, Equity and Finance Technology, Mumbai

Innovation Week was nothing short of transformative, where ideas, innovation and collaboration over technology paved the way for a wave of inspiration.  This week-long event brought employees from various departments together to share their knowledge and collaborate on pioneering projects. From deep dives into AI tools, Generative AI, and vendor solutions to exploring new ideas at the Tech Expo and Global Hackathon, every session was a step towards shaping a brighter and more innovative future. Here are my highlights and key takeaways from this exciting week of discovery and witnessing the extraordinary spirit that drives our teams.

In Mumbai, we held a Tech Expo as a carnival of innovation spanning two days of Innovation Week. We had 30+ ideas showcased from various fields at our tech center, and the event was a melting pot of creativity that put groundbreaking concepts from various teams on full display. The Tech Expo recognized innovators’ efforts and reinforced our dedication to continuous improvement and excellence. It was a proud moment for all, celebrating our collective achievements and showcasing collaboration.

As part of the Global Hackathon at the conclusion of Innovation Week, teams from around the world joined forces virtually to tackle challenging problems and develop innovative solutions. The Hackathon was a whirlwind of creativity and collaboration, culminating in the presentation of impressive prototypes and ideas. It was an inspiring display of teamwork and ingenuity, with the potential to drive future innovation at our company.

Innovation Week provided a platform for learning, collaboration, and the celebration of creativity. Each session contributed to a deeper understanding of technological advancements and reinforced the importance of innovation in maintaining our competitive edge. Here’s to pushing boundaries and shaping the future together!