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Treasury and Payments

Looking Ahead Toward Payments Modernization

J.P. Morgan’s Global Head of Wholesale Payments, Takis Georgakopoulos and Karen Webster, CEO of PYMNTS.com, discuss the state of treasury’s digital transformation and the outlook for the future. This podcast was originally published on PYMNTS.com.

View Transcript (updates content above)


  • Businesses have long been digitizing their treasury departments for more efficient money movement, but the global pandemic increased the urgency, speed and scope of those transformations taking place. Now treasurers have a renewed focus that reaches beyond their department across the entire business operation. 
  • From greater agility into new markets, customer segments and channels to adopting new business models, treasurers are quickly becoming strategic business leaders within their firms. And those who embrace the digital transformation are making major investments in cloud infrastructure, application programming interfaces (APIs), and interoperability between their treasury systems. 
  • Banks must also embrace their own digital transformation in order to effectively support their treasurer clients’ throughout the journey. For example, about 80 percent of J.P. Morgan’s workforce moved to remote environments and continued to process nearly $7 trillion in transaction per day and support their clients’ business transformations without disruption. In addition to the people, much of this success is attributed to the digital strategies in place long before the pandemic. 
  • For both businesses and their banking partners, digital-first strategies and payments innovation will last long beyond the pandemic as a strategic pillar that enables long-term growth and competitiveness.
Takis Georgakopoulos Headshot


Takis Georgakopoulos is head of Wholesale Payments for J.P. Morgan's Corporate & Investment Bank (CIB) and a member of the firm’s Operating Committee. Wholesale Payments is a business that combines cash management, payment solutions and merchant services to corporate clients, financial institutions and governments. In this role, he oversees the Product, Client Service & Implementations and Sales teams globally.

Prior to this role, from 2013 to 2017, he served as the head of Strategy and Chief of Staff for the Corporate & Investment Bank, developing and executing the firm’s strategic initiatives. Before that, Takis spent four years in London building J.P. Morgan’s Global Corporate Bank, first as Chief Financial Officer and then as global head of Coverage for Multinational clients. Takis first joined J.P. Morgan in 2007 as head of Corporate Strategy. In that role, he worked on a broad range of strategy issues for the firm’s Operating Committee.

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