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Treasury and Payments

Discover What’s Driving Treasury’s Digital Transformation

J.P. Morgan’s Lia Cao and Karen Webster, CEO of PYMNTS.com discussed how digital technology is transforming corporate treasury departments – including treasurers’ strategic priorities. This is the second in a podcast series on “Digital Transformation of Treasury.” This podcast was originally published on PYMNTS.com.

View Transcript (updates content above)


  • Corporate treasury departments are in the midst of a digital transformation, which has elevated the treasurer’s role to become more of a forward-thinking, strategic business partner. Treasurers are looking to digital solutions to improve profitability, reduce fees and manage rising demands – all with fewer resources.
  • Top themes emerging from a corporate treasurer’s digital to-do list include: reducing repetition and error with automation; improving efficiency and delivering value-added services through enhanced digital channels — whether online, mobile or host-to-host; and making international payments as easily as domestic.
  • Faced with a multitude of digital solutions, corporate treasurers are looking to bank-fintech collaborations, which provide the best of both worlds to develop more secure, targeted, niche solutions on a global scale.
  • J.P. Morgan partners with businesses to help vet strategic initiatives along their digital journey—whether it’s adopting new business or payment models, or other areas of uncharted territory.
Lia Cao


Lia Cao is a Managing Director and the Head of Wholesale Payments Solutions within the firm's Wholesale Payments business. Lia and her team design and scale uniquely integrated solutions that meet complex client needs, incorporating all aspects of the firm's holistic payments offering: Global Payments, FX, Merchant Acquiring, Commercial Card, Trade and Digital Retail Banking. Lia partners closely with product and sales organizations, and is responsible for the overall global solutions strategy to maximize commercialization of the firm's capabilities with some of its largest and most strategic global clients.

Previously, Lia was the Head of Business Transformation for Treasury Services. Lia joined J.P. Morgan in 2011 in the Corporate Strategy Group and was responsible for leading many cross-line of business projects. Prior to joining J.P. Morgan, Lia worked as an Associate Principal in McKinsey & Company, a leading global management consulting firm. She spent more than five years at McKinsey, serving a wide range of banking and capital markets clients.

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