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Treasury and Payments

How Digital Transformation is Driving Payment and Treasury Excellence

Max Neukirchen, CEO of Merchant Services at J.P. Morgan and Karen Webster, CEO of PYMNTS.com discuss the way digital innovation can help merchants provide  great customer experiences and achieve a sustainable competitive advantage.


View Transcript (updates content above)

Highlights

  • J.P. Morgan Merchant Services’ CEO, Max Neukirchen believes COVID-19 may have permanently changed consumer shopping and payment behavior.
  • Forward-thinking merchants with seamless omnichannel experiences have benefitted most from changing consumer needs.
  • Some retail segments have seen online sales reach levels normally reserved for the holiday shopping season.
  • Integrating digital payments with adjacent business processes can improve the speed and accuracy of an organization’s financial position.
  • J.P. Morgan is helping clients improve liquidity and strengthen their balance sheets by integrating pay-in and pay-out strategies.
  • Organizations that can integrate and understand data spanning payments, supply chain and treasury business processes can achieve a competitive advantage.   
Max Neukirchen Headshot

MAX NEUKIRCHEN, CEO OF MERCHANT SERVICES,
J.P. MORGAN

Max Neukirchen is Chief Executive Officer of Merchant Services, which serves clients of every size – from sole proprietors to the largest companies on earth. Merchant Services at JPMorgan Chase & Co. is the dominant eCommerce payment processor in North America and Europe. Max leads the business end-to-end, from product development and technology to relationship management and servicing for hundreds of thousands of clients. 

Prior to becoming Merchant Services CEO in January 2020, Max was Head of Firmwide Strategy and Business Development for JPMorgan Chase as well as Chief of Staff for the Corporate & Investment Bank.

Max holds a Master of Philosophy degree in Physics from the University of Cambridge, and a PhD in Finance from the Macquarie Graduate School of Management in Sydney.

This material was prepared exclusively for the benefit and internal use of the JPMC client or prospect to whom it is directly addressed (including such entity’s subsidiaries, the “Company”) in order to assist the Company in evaluating a possible transaction(s) and does not carry any right of disclosure to any other party. In preparing these materials, we have relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources or which was provided to us by or on behalf of the Company or which was otherwise reviewed by us. This material is for discussion purposes only and is incomplete without reference to the other briefings provided by JPMC. Neither this material nor any of its contents may be disclosed or used for any other purpose without the prior written consent of JPMC.

J.P.Morgan, JPMorgan, JPMorgan Chase, Chase and InstaMed are marketing names for certain businesses of JPMorgan Chase & Co. and its subsidiaries worldwide (collectively, “JPMC”). Products or services may be marketed and/or provided by commercial banks such as JPMorgan Chase Bank, N.A., securities or other non-banking affiliates or other JPMC entities. JPMC contact persons may be employees or officers of any of the foregoing entities and the terms “J.P.Morgan”, “JPMorgan”, “JPMorgan Chase” “Chase” and “InstaMed” if and as used herein include as applicable all such employees or officers  and/or entities irrespective of marketing name(s) used. Nothing in this material is a solicitation by JPMC of any product or service which would be unlawful under applicable laws or regulations.

Investments or strategies discussed herein may not be suitable for all investors. Neither JPMC nor any of its directors, officers, employees or agents shall incur in any responsibility or liability whatsoever to the Company or any other party with respect to the contents of any matters referred herein, or discussed as a result of, this material. This material is not intended to provide, and should not be relied on for, accounting, legal or tax advice or investment recommendations. Please consult your own tax, legal, accounting or investment advisor concerning such matters.

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