Chase Study Finds Consumers Feel More Confident Using Digital Banking Tools
Accelerated by the Pandemic, Consumers Value Banking Digitally
Integral to Everyday Life
- Chase customers said that fraud alerts, electronic bill payments and mobile deposits are their most important digital banking features
- Half of Chase customers surveyed specifically named the Chase Mobile app as a “must have”
Impacts of the Pandemic
- 54 percent of consumers said that they use digital banking tools more than they did last year, due to the pandemic
- Consumer are expected to continue to use of digital banking tools more frequently in 2021
Consumers Prefer to Swipe, Tap & Track
- 80% reported they prefer to manage their money digitally
- 30% of respondents signed up for Peer-to-Peer (P2P) payment options in the past six months
Chase Customers Say “Yes” to Automated Savings
- 84% of those using Autosave plan to continue doing so as part of their savings approach next year
- 40% of customers say they look forward to contributing more to savings next year
Allison Beer, Head of Digital at Chase, shares digital banking trends, insights and predictions for 2021
Rohan Amin, Chief Information Officer at Chase, discusses upcoming technology trends in consumer banking.
To learn more about Chase’s Digital Banking Attitudes Study... click here.
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