Summer and fall are popular moving periods. Property owners and managers aren’t just busy filling units — they’re also preparing them for new renters. First impressions matter. To make sure your new renters have a positive move-in experience, consider these four tips to turn over apartments in under 48 hours.
Stevens recommends meeting new renters in person when their applications are accepted. As the relationship develops, it’s important to be responsive to renters issues and respect their preferences, too. For example, if a renter works at night, property owners and managers can avoid early morning visits.
“Although tenants are encouraged to call the property manager for any day-to-day issues, I also provide my contact information as the landlord,” Stevens says. “Tenants rarely call me, but I think it provides a sense of comfort knowing they could should the need arise.”
As the move-out date approaches, give renters plenty of notice and direction about what needs to happen.
“Providing adequate awareness of upcoming events — such as pest control spraying, painting and cleaning — allows tenants to appropriately plan and accommodate,” Stevens says.
Standardization also comes in handy for move-in and move-out processes and steps for every unit. For example, when you use the same cleaning teams and each unit has the same parts and appliances, it’s much easier to ensure a smooth transition between renters.
“The more you can do to have teams in place that know what they’re doing — and common tools and procedures that can work for every unit in your portfolio — the better you’re going to be at handling quick turnovers,” says Leonard Ang, CEO of iPropertyManagement Leasing, an online hub for property owners and managers.
“Use the exact same paint manufacturer, color and sheen for all of your units. This will allow for quick touch-ups.”
“If you have a long to-do list on a unit and you’re pressed for time, focus on basic repairs and getting things functional first,” Ang says. “You will probably be able to arrange a future date to add some upgrades with the new tenants.”
“This will help ensure that everything is done in a timely manner and that there are no last-minute surprises,” he says.
Additionally, make sure that all the utilities are turned on and ready to go for the new renters’ arrival and that new keys are ready.
“Make sure tenants have all the information they need to move in without any issues,” Martin says.