Client Stories

3 Ways an E-Commerce Company Accelerated Success

As Health-E Commerce grew rapidly from one e-commerce entity to three, JPMorgan Chase worked closely with them as a strategic partner, guiding them toward solutions to address growth and providing tools that helped improve their customer service.


Health-E Commerce is an e-commerce company that started out with one online store and has rapidly grown to three, in addition to a private label health product brand named Caring Mill. With that success came some complex financial challenges, and the company’s existing banking tools and platform simply couldn’t keep up.

Alan Petrilli, a commercial banker in the Northeast, was there to help. He took the time to learn about the barriers in the way of Health-E Commerce’s unique goals. Then Alan brought in a team of experts to help guide the way. Alan and his team contributed three key things to help the company reach new business opportunities.

1. A strategic banking relationship

Your banking relationship should have a communication foundation. JPMorgan Chase doesn’t wait for clients to reach out with problems—we stay connected to see how your business is evolving. Working closely with Health-E Commerce, Alan and his team identified the right tools to help achieve the company’s strategic vision.

“Anybody can provide great service to a big company,” says Preston Farrington, CFO of Health-E Commerce. “We wanted somebody that would provide that same level of personal service to a small, growing company. And we found that with JPMorgan Chase.”

2. Remedies for growing pains

Some banking tools work well early on but no longer fit as your company expands. Before working with our firm, Health-E Commerce had outgrown its billing and invoice processes, which were so time intensive that they did billing and invoices just twice a month, with murky oversight and a messy paper trail.

After transitioning to digital with Chase Cashflow360SM, these processes became transparent, efficient and paper-free—helping Health-E Commerce’s brands increase monthly transactions without adding headcount.

3. Tools to build stronger relationships

Your customers also benefit from better financial tools. Health-E Commerce’s clients and vendors are happier with the increased efficiency and convenience.

“The automation process has allowed us to reallocate resources to other value-add tasks,” Farrington says.


Your Financial Services Should Fuel Your Success

Learn more about the tools and the relationship that allowed Health-E Commerce streamline its success. Hear directly from Health-E Commerce leaders themselves and the JPMorgan Chase team that serves them.


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