Close-up view of a modern GPU card with circuit and colorful lights and details 3D rendering

The finance sector is among the keenest adopters of machine learning (ML) and artificial intelligence (AI), the predictive powers of which have been demonstrated everywhere from back-office process automation to customer-facing applications.

In a highly regulated, systemically important sector like finance, companies must also proceed carefully with these powerful capabilities to ensure both compliance with existing and emerging regulations, and keep stakeholder trust by mitigating harm, protecting data, and leveraging AI to help customers, clients, and communities.

“Machine learning can improve everything we do here, so we want to do it responsibly,” says Drew Cukor, firmwide head of AI/ML transformation and engagement at JPMorgan Chase.

JPMorgan Chase has a duty to our customers to innovate responsibly, which means carefully balancing the challenges between issues like resourcing, robustness, privacy, power, explainability, and business impact.