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J.P. Morgan Symphony WhatsApp Usage Guide
Key functionality
- Currently supports only one to one chats
- Links can be sent and received
- Messages are re-encrypted by Symphony when they leave the WhatsApp network before being delivered to J.P. Morgan
Conditions of use for communications with Corporate Investment Bank Clients
- Ensure that you are authorized by your company to use WhatsApp for business communications
- Please notify J.P. Morgan if you change roles, move to a new company or otherwise cease to be an intended recipient of communications from J.P. Morgan
- If order instructions are sent to J.P. Morgan, you need to ensure that these are accepted by receiving a confirmation from J.P. Morgan
Conditions of use for communications with Private Bank Clients / Prospects
- Ensure that you agree / are authorized to use WhatsApp for J.P. Morgan Private Bank account-related communications.
- Please notify J.P. Morgan Private Bank if you change your WhatsApp number, account authority, or otherwise cease to be an intended recipient / do not wish to receive communications from J.P. Morgan Private Bank via WhatsApp.
- Please do not send order or any account-related instructions through WhatsApp as these will not be attended to by J.P. Morgan Private Bank.
Limitations and constraints
- Group or multilateral chat functionalities are not currently available
- Voice and video calls are not supported, please continue to contact J.P. Morgan over your usual voice channels
- Please do not use to send images & attachments, as these will not be received by J.P. Morgan
- Please do not use delete message or direct (in-line) reply as these functionalities won’t be available
- Please do not use “Report” button, as a report will not be sent to J.P. Morgan
- Due to updates from WhatsApp please be aware that your advisor will only have 24hrs to respond. After 24hrs a system generated message is sent to you if there are pending messages from your advisor. The window can only be re-opened by you by inputting any text message.
We look forward to seeing you on WhatsApp!
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