We no longer support this browser. Using a supported browser will provide a better experience.

Please update your browser.

Close browser message

As a global leader, we deliver strategic advice and solutions, including capital raising, risk management, and trade finance services to corporations, institutions and governments.

Learn more about our solutions:

  

Serving the world's largest corporate clients and institutional investors, we support the entire investment cycle with market-leading research, analytics, execution and investor services.

Learn more about our solutions:

  

We are a leader in investment management, dedicating to creating a strategic advantage for institutions by connecting clients with J.P. Morgan investment professionals globally.

Learn more about our solutions:

    

Our financial advisors create solutions addressing strategic investment approaches, professional portfolio management and a broad range of wealth management services.

Learn more about our solutions:

    

Leverages cutting-edge technologies and innovative tools to bring clients industry-leading analysis and investment advice.

Learn more:

    

The latest news and announcements.

Learn more:

    

For company information and brand assets for editorial use.

Learn more:

    

The latest news and announcements.

Learn more:

    

In a fast-moving and increasingly complex global economy, our success depends on how faithfully we adhere to our core principles: delivering exceptional client service; acting with integrity and responsibility; and supporting the growth of our employees.

Learn more:

    

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in early 2018, JPMorgan Chase will deploy $1.75 billion in philanthropic capital around the world by 2023. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.

Learn more:

    

With over 50,000 technologists across 21 Global Technology Centers, globally, we design, build and deploy technology that enable solutions that are transforming the financial services industry and beyond.

Learn more:

    

Technology Banner

For general inquiries regarding JPMorgan Chase & Co. or other lines of business, please call +1 212 270 6000.

Learn more:

      

For general inquiries regarding JPMorgan Chase & Co. or other lines of business, please call +1 212 270 6000.

Learn more:

      

Treasury and Payments

How Payments Drive Customer Loyalty Amid a Digitization Push

J.P. Morgan Merchant Services President Laura Miller and Karen Webster, CEO of PYMNTS.com, discuss how the new digital sales channel imperative is transforming shopping and payment experiences. This is the fourth in a podcast series on “Digital Transformation of Treasury.” This podcast was originally published on PYMNTS.com.


View Transcript (updates content above)

Highlights

  • The COVID-19 pandemic demonstrates the strategic value of digital sales channels across consumer segments
  • Brands with seamless online and mobile commerce are better equipped to mitigate the impacts of social distancing and the temporary store closures 
  • The pandemic has merchants of all sizes focusing on developing and optimizing digital strategies enabled by online, mobile and connected smart devices
  • Even in-store payments are expected to transform as awareness and adoption of contactless card payments increases due to the pandemic 
  • Consistently great customer experiences require scalable, flexible and robust digital capabilities that support the entire customer journey
  • Seamlessly embedding payments in digital sales channels can help brands create,  grow and protect enduring customer loyalty  
Laura Miller

LAURA MILLER, PRESIDENT, J.P. MORGAN MERCHANT SERVICES

Laura Miller leads the J.P. Morgan segment of Merchant Services, the global payment acceptance and merchant acquiring business J.P. Morgan and a leading provider of payment, fraud management and data security solutions. As J.P. Morgan Merchant Services President, Laura oversees merchant acquiring and payment processing for U.S.-based companies with annual revenue between $20 million and $2 billion, and global corporations with annual revenue above $2 billion. 

Laura is also co-chairwoman for the Northeast Region of J.P. Morgan’s Market Leadership Team, which is dedicated to delivering the firm to clients on a local level and being leaders in their communities. She is a well-known advocate for Diversity & Inclusion at J.P. Morgan and a strong supporter of business owners and the entrepreneur community.

This material was prepared exclusively for the benefit and internal use of the JPMorgan client to whom it is directly addressed (including such client’s subsidiaries, the “Company”) in order to assist the Company in evaluating a possible transaction(s) and does not carry any right of disclosure to any other party.  In preparing this presentation, we have relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources or which was provided to us by or on behalf of the Company or which was otherwise reviewed by us.  This material is for discussion purposes only and is incomplete without reference to the other briefings provided by JPMorgan.  Neither this material nor any of its contents may be disclosed or used for any other purpose without the prior written consent of JPMorgan.

J.P. Morgan, JPMorgan, JPMorgan Chase and Chase are marketing names for certain businesses of JPMorgan Chase & Co. and its subsidiaries worldwide (collectively, “JPMC”). Products or services may be marketed and/or provided by commercial banks such as JPMorgan Chase Bank, N.A., securities or other non-banking affiliates or other JPMC entities.  JPMC contact persons may be employees or officers of any of the foregoing entities and the terms  “J.P. Morgan”, “JPMorgan”,  “JPMorgan Chase” and “Chase”  if and as used herein include as applicable all such employees or officers and/or entities irrespective of marketing name(s) used.  Nothing in this material is a solicitation by JPMC of any product or service which would be unlawful under applicable laws or regulations.

Investments or strategies discussed herein may not be suitable for all investors. Neither JPMorgan nor any of its directors, officers, employees or agents shall incur in any responsibility or liability whatsoever to the Company or any other party with respect to the contents of any matters referred herein, or discussed as a result of, this material. This material is not intended to provide, and should not be relied on for, accounting, legal or tax advice or investment recommendations.  Please consult your own tax, legal, accounting or investment advisor concerning such matters.

Not all products and services are available in all geographic areas. Eligibility for particular products and services is subject to final determination by JPMC and or its affiliates/subsidiaries.  This material does not constitute a commitment by any JPMC entity to extend or arrange credit or to provide any other products or services and JPMorgan reserves the right to withdraw at any time. All services are subject to applicable laws, regulations, and applicable approvals and notifications. The Company should examine the specific restrictions and limitations under the laws of its own jurisdiction that may be applicable to the Company due to its nature or to the products and services referred herein.

Notwithstanding anything to the contrary, the statements in this material are not intended to be legally binding.  Any products, services, terms or other matters described herein (other than in respect of confidentiality) are subject to the terms of separate legally binding documentation and/or are subject to change without notice. 

Changes to Interbank Offered Rates (IBORs) and other benchmark rates: Certain interest rate benchmarks are, or may in the future become, subject to ongoing international, national and other regulatory guidance, reform and proposals for reform.  For more information, please consult: https://www.jpmorgan.com/global/disclosures/interbank_offered_rates

JPMorgan Chase Bank, N.A. Member FDIC.  

JPMorgan Chase Bank, N.A., organized under the laws of U.S.A. with limited liability.

© 2020 JPMorgan Chase & Co.  All Rights Reserved. 

Podcast