Highlights from the forum

• J.P. Morgan Payments opened the day-long event with insight into how we are helping transform the future of payments as a trusted innovator, empowering e-commerce and fintech businesses to thrive.
• Speakers from across private equity and VCs took the stage to examine the state of investment in the
  e-commerce and fintech sectors.
• Discussion continued to revolve around customer journey. Leaders shared how clients want to become an ecosystem for shoppers, streamlining the end-to-end payments experience.
• Leading financial sponsors shared their upbeat view about Europe’s fintechs and their belief that companies need to be very clear on how embedded finance will add value to their overall product offering.
• Discussing the perennial question of the last few years, industry leaders shared opinions on businesses looking to build their own in-house fintechs. They agreed that these companies need to establish a strong foundational payments strategy. Without reliability, customers won’t be satisfied in the long-term.
• Speakers covered how businesses execute their strategic priorities with risk, security and compliance at the forefront of design and execution. This is balanced with the consumer’s desire for a seamless customer experience.

The future of AI – as told by AI

We hosted our first ever humanoid celebrity speaker­­—Ai-Da, the world’s first ultra-realistic artist robot.¹ Moderated by her creator Aidan Meller, Ai-Da chatted with Veronique Steiner about the future of payments and some of the ethical challenges accompanying AI. She also unveiled three pieces of artwork capturing her own impression of what lies ahead in the world of payments.

In-person recording and discussion

A live recording for 11:FS’s Fintech Insider podcast explored whether innovation is driven by regulation, technology, or both, and the role AI and machine learning play in payments. The discussion also focused on the digital identity dilemma and whether biometrics are the future of payments.