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Global Client Service

 

From streamlined onboarding to local support around the globe, we help you get the answers you need today, and we provide solutions for tomorrow. Combining our deep expertise with award-winning technology, J.P. Morgan delivers a holistic, insights-driven service experience like no other banking provider.1,2

In-house digital tools and highly-trained technical experts to help you onboard quickly, securely and without surprises

  • In-house technical experts who help plug into your current systems and workflows
  • Disciplined planning, testing and enhanced transaction tracking reduces friction and increases speed
  • Parallel processing of information and automatic data flows for faster turnaround
  • Digital signatures and approval-routing workflows reduce time spent signing to 1.5 days compared to 7-9 days using wet ink3

Proactive insights and technology to help you spend less time resolving issues and more time achieving your business goals

  • Globally connected service teams using a single platform have a full and consistent view of your company
  • Proprietary Success through Service training for every employee on industry trends and innovations to equip you with meaningful insights
  • AI and machine-learning Virtual Assistant tool for on-demand help when and how you need it
  • Client insight dashboards to visualize data and quickly spot trends or outliers
  • Co-collaboration with clients and always-on feedback drive continuous improvements

Robust resiliency, maximum security and global consistency keep your transactions and information flowing without disruptions

  • Geographically disbursed, cross-trained employees for maximum resiliency even through emergencies
  • #1 in operational accuracy1 according to Greenwich Associates
  • 98.7% STP of transaction repairs using AI to fix information and minimize transaction stop rates
  • 99.6% STP with automated sanctions screening, minimizing manual intervention
  • 3 global corporate centers for 24/7/365 coverage including fraud monitoring technology and forensic investigation to flag, prevent and resolve issues

#1 in

excellence


Ranked #1 in excellence
for Ease of Doing Business,
Innovation and Knowledge of
International Banking Needs1

96% better

experience


96% of clients rated their
J.P. Morgan service
experience better than other
banks they do business with4

99%

satisfaction


99% of clients are delighted
or satisfied with their client
service account manager4

#1 overall

best service


J.P. Morgan ranks #1
for overall best service,
personnel, service and
technology provisions2

 

$6T processed globally every day in 104 currencies with 6-sigma accuracy5

To learn more, please contact your J.P. Morgan Treasury and Payments representative.

Related Insights

1. Greenwich Associates Insights, 2020. U.S. Large Corporate Banking, Cash Management Study    
2. Euromoney Cash Management Survey, 2020
3. J.P. Morgan Document Management Office Implementations reporting
4. FY 2020 J.P. Morgan Client Service Touch-Point Survey, Based on 2,623 responses globally
5. Based on internal data