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Optimizing payments is critical to what we do. There's over 900 million transactions that flow through Chevron in any one year, and making sure we optimize that has a huge impact on a couple of things. Customer satisfaction, number one, because customers have to know that we're treating that payment securely, that their credentials aren't going to be stolen. And additionally, we generate a lot of revenue from card services. And so managing that, managing to the lowest cost, is hugely important to our P&L.

For the merchants of JP Morgan, it's critical to optimize. Working with the merchant to understand their payment processing, we were able to make a small change on how the merchant recycles transactions to help them get a million dollar lift in the revenue that they were receiving.

We've taken advantage of the data that's available on the JP Morgan platform to do debit routing and optimization and looking for cost savings around that and going out and find that data and using it in negotiations with our different partners.

At Southwest, we've incorporated the use of data here recently. We're focused on authorization success rate. And we utilize a lot of the data set to see how our operations are doing.

JP Morgan has been really instrumental in helping us understand what our optimal authorization rate should be. There have been many changes in the industry. And trying to understand and dissect the impacts of those changes has required a partnership with our relationship manager. It's gone a long way in helping us provide insights.

We expect absolutely the most from JP Morgan in helping us optimize the cost of our payments because there's many different avenues that can be taken to optimize payments. And we expect them to come to us and let us know if we're optimizing to the best of our ability and with options if we're not.

At JP Morgan, we are making a huge investment into data analytics. Payments is mainly a data-driven business. Being able to analyze data efficiently, having the right people to look at the outputs, and then advising our clients is where we see what we do best. It's that you create a very efficient workflow that detects these outliers on a very ongoing basis.

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