Sep 28, 2017
Consumer and merchant digital wallet adoption is taking a short break in preparation for the next wave of progress. During this break, the digital wallet landscape is preparing for adoption on two fronts:
JPMorgan Chase commissioned Forrester Consulting to continue work on a multiyear project that seeks to better understand the emerging role of digital payments and provision merchants with the knowledge and perspective to take advantage of the new payments landscape. Conducted in the summer of 2017, the study consisted of a quantitative survey of 1,500 US consumers ages 18-plus who go online at least weekly, as well as a survey of 800 professionals across a variety of industries who are responsible for their company’s payment decisions.