Backup Planning for Transactions

Contact your customer service representative for assistance.

Submit ACH transactions using the correct settlement date.

Payments can be submitted in advance of the settlement date:

• Direct transmission and Host-to-Host up to 90 days in advance
• J.P. Morgan Access® up to 60 days in advance
• Chase Connect® up to 360 days in advance

If you are unable to send ACH files via direct transmission, you can initiate through J.P. Morgan Access or Chase Connect.¹

If you have same-day ACH credit and/or debit origination capabilities, submit ACH files to originate transactions of $1 million* or less on a same-day basis, in accordance with earlier cut-off times (except for Chase Connect).

For non-critical payments, consider delaying your payments until your access to ACH origination capabilities is restored or you can issue a check to your payee.

Deposit checks at your local branch or use Bank by Mail.

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Contact your customer service representative for assistance.

Contact your relationship or program manager for assistance with increasing limits, expanding merchant category code groups or verifying account status.

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With an easy-to-use and customizable website, Concourse can help facilitate electronic payments between you and your customers and suppliers. (Note: Existing Corporate Quick Pay^SM clients will be migrated to Concourse.)

If you have additional questions relating to payment initiation, contact Chase customer service at (855) 267-0428.

For emergency cash needs, you may be able to issue a check from your J.P. Morgan account or use a counter withdrawal slip to fulfill your cash needs.

To be eligible, your J.P. Morgan account must be enabled for cash (encashment), be active and funded, and have no cash withdrawal blocks on the account; additionally, all signers must be current and on the most recent signature card for the account.¹

Contact your customer service representative or the Host-to-Host (H2H) support team at (978) 805-1200 for assistance.

For file reruns or to obtain a copy of a transmitted file, you can either use the Host-to-Host reporting template on J.P. Morgan Access (requires special entitlement) or contact the Help Desk at (888) 467-0434 (provide file locator and date).

You can also create a new export file using the J.P. Morgan Access Cash Report “Balance and Transaction Report.”

For further assistance, please contact your customer service representative.

Contact your customer service representative or the Commercial Banking service center at (866) 954-3718 for balance and transaction reporting, cash position or check presentment.¹

Contact the Connect support service team at (888) 222-0038 or connect.support@jpmchase.com.

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Contact your customer service representative for assistance.

For critical or time-sensitive payments, send via same-day ACH if established deadlines can be met or consider initiating a wire transfer to payees.

For non-critical payments, consider delaying payments until your Real-Time Payment (RTP) initiation capabilities are restored, you can send a payment via ACH or issue a check to your payee.

For critical or time-sensitive payments, contact your customer service representative for assistance.

For non-critical payments, visit the IRS website or other taxing authority websites for ways to make your tax payment.

For critical or time-sensitive wire transfers, contact your customer service representative for assistance.

For non-critical wire transfers, issue a check to your payee or submit your transaction once we’ve restored your access to wire transfers.