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J. P. Morgan Europe Limited - Post Office card account
The Post Office card account (POca) service delivered by Post Office has now ended and all customer accounts are now closed. From 1 December 2022 all services relating to closed Post Office card accounts will be managed by J. P. Morgan Europe Limited.
What does this mean?
- Your POca account was closed in accordance with the notification previously sent to you by Post Office Limited.
- You will have received a final statement showing your closing balance.
- Your POca card can no longer be used for cash withdrawals at Post Office branches or Post Office ATMs.
- You may still claim any balance remaining on your account but there will be some small changes to the process and the contact details you need to use will change.
What happens if my account still had a credit balance when it closed?
- Any balance on your account will be looked after by J. P. Morgan Europe Limited until such time as you come forward to claim this.
- If you wish to claim the balance on a Post Office card account, you should call the J. P. Morgan Europe Limited Post Office card account Service Centre on:
0800 015 8640
- Please have the account number and sort code or your card number to hand when you call, to enable us to identify the right account.
- Alternatively, you can write to us at:
9:00am – 5:00pm Monday to Friday
Closed on Saturday, Sunday and Bank Holidays
J. P. Morgan Europe Limited
Post Office card account
Customer Service Centre
PO Box 954
Newcastle upon Tyne
How do I claim a balance remaining on a Post Office card account?
If you are the account holder
- If you are an account holder (customer) you should ask the Service Centre to send you a P6703 Balance Claim Form.
- You will need to complete the form according to the instructions and elect whether you want us to pay your balance by cheque or by direct transfer to your chosen account.
- Sign the form and return it to us at the address above.
- Please do not take the form to a Post Office branch as they are no longer able accept them.
If you are not the account holder, but are acting on their behalf (a third party)
- If you are a third party acting on behalf of an account holder (e. g. Power of Attorney, Court Order, Executor, Solicitor or appropriately appointed representative) you should ask the Service Centre to send you a P6702 Third Party Balance Claim Form.
- You will need to complete the form according to the instructions and elect whether you want us to pay the balance by cheque or by direct transfer to your chosen account.
- Once completed, you will need to send the form to us at the above address, together with a certified copy of your evidence of identity and a certified copy of your proof of address. Instructions for this are included on the P6702 form (not applicable to solicitors).
- Additional documents supporting your eligibility to act on behalf of the customer, or a deceased customer’s estate will also be required. Full details are included on the P6702 form.
- Please do not take the form to a Post Office branch as they are no longer able to accept them.
- Please note that, for some high balance accounts, additional documentation may be required. The Service Centre can advise you on this.
Financial Services Compensation Scheme (FSCS) – Funds held in a closed post Office card account are still protected by the scheme to a maximum value of £85,000.
More information can be found here:
Terms & Conditions – You can find the most recent POca terms and conditions here:
Privacy Notice – You can find the most recent POca Privacy Notice here:
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