Thumb hovering over the pay button on a phone

The COVID-19 pandemic fundamentally changed the payment behaviors and preferences of consumers worldwide.

Now, it’s up to businesses to adapt and offer the alternative payment options that consumers demand. Stephen Markwell, Head of Product Innovation for Commercial Banking at JPMorgan Chase, recently discussed these trends in an article for The Paypers that covered topics like:

  • Explosive growth in mobile, contactless, e-commerce and peer-to-peer payments
  • Opportunities for businesses to generate loyalty and improve the customer experience through payments innovation
  • How payment digitization can positively impact back-office efficiency