Its history reaches back centuries–and as the world changes, it’s undergoing further transformation
Retail banking—also known as consumer or personal banking—first emerged in medieval Italy. But fast-forward 600 years, and you will see its transformation has been radical. This is in no small part thanks to major technological and social revolutions that have forced banks to evolve to meet the financial needs of an increasingly broad, and demanding, customer base. Here’s how it started and how it’s going...
SOURCES AS PER WIRED, AUG 2023
ILLUSTRATION: MAÏTÉ FRANCHI
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