Frequently Asked Questions

Frequently Asked Questions

How can I learn more about J.P. Morgan?

Learn more about J.P. Morgan and the Investment Bank’s products and solutions.

What do I do if I receive suspicious mail / email supposedly from you that I think might be fraudulent?

Please forward suspicious potentially fraudulent emails using any of our corporate names to: abuse@chase.com. View the JPMorgan Chase privacy policy.

How can I get shareholder information?

View shareholder information, including dividends, SEC filings, the annual report, and more.

How can I get contact information for one of your wholesale locations?

J.P. Morgan Investment Bank has offices around the world.

How can I find out about applying for an internship with J.P. Morgan?

Please visit the Careers site for all recruiting related questions and to apply online. Please note that due to the volume of online résumés received, you will receive only an automated acknowledgement of receipt unless you are contacted for an interview.

I am a student interested in applying for a position with J.P. Morgan. Who can I contact?

All career related questions and applications must be submitted through the Careers site. Due to the volume of online résumés received, you will receive only an automated acknowledgement of receipt unless you are contacted for an interview.

What courses / major do you recommend I pursue if I an interested in a career with an investment bank?

J.P. Morgan recruits students from all majors and diverse backgrounds. Our world-class training helps prepare our professionals for their first day on the job and throughout their career. Our Investment Bank even has a dedicated "boot camp" just for liberal arts students as part of a rigorous global training. Learn more.

I am an experienced hire. Who can I contact to apply for a job?

View current career opportunities available globally across JPMorgan Chase.

Is there a J.P. Morgan-sponsored alumni program?

The J.P. Morgan-sponsored alumni program provides former J.P. Morgan and investment bank employees with networking opportunities.

I am an individual interested in trading on the forex market. Who should I contact?

At this time we do not offer individual access for trading on the forex market.

I am an individual interested in institutional data. Who should I contact?

Institutional data is only available to J.P. Morgan corporate clients.

I am an individual interested in gaining access to your research. Who should I contact?

MorganMarkets, the firm's research & analytics portal, is only available to J.P. Morgan corporate clients with sales coverage. For further information on MorganMarkets, contact your J.P. Morgan relationship manager. J.P. Morgan’s flagship economic research is publicly available.

To purchase J.P. Morgan research, please contact Thomson Reuters:
US: (800) 638-8241
Europe: +44 (0) 20 7542 3245
Email: trondemand@thomsonreuters.com

Who can I contact for indices data?

Our Tradeable Index Strategies allows investors to gain exposure to key asset classes, benchmarks, and dynamic trading strategies.

I have a retirement plan with you through my employer, who can I contact regarding my account?

Access information regarding your 401k account.

I am interested in participating in an upcoming IPO, who can I contact?

For IPOs, please contact your J.P. Morgan salesperson or personal financial advisor. For S-1 filings, access SEC Filings & Forms (EDGAR).

How can I find out about available structured products / structured investments?

For information on structured investments, visit J.P. Morgan Structured Products.

Who can I contact regarding personal banking?

Visit Chase regarding personal banking or call (800) 935-9935. Chase By Phone representatives are available to assist you 7:00 AM - 9:00 PM daily with automated account information available 24-hours a day.

How can I purchase foreign currency?

Chase customers can place orders for foreign currency by visiting a local Chase branch or calling (800) 935-9935. Not all Chase branch locations have on-hand inventory of foreign currencies.

Who can I contact regarding online banking?

Visit Chase Online(SM) for information regarding online banking or to log on. The Chase Internet Services department can be reached at 1-877-242-7372, where representatives are available 24 hrs a day.

I am a non-US resident. Who can I contact regarding international banking & investing?

Contact Chase International Financial Services regarding personal banking and investing or call (713) 262-1891, 7 AM - 10 PM ET daily.

Who can I contact regarding personal investing?

Visit Chase regarding personal investing, please visit or call (800) CHASE24.

Who can I contact to find a local Chase branch/ATM?

Visit Chase for detailed branch and ATM location information or call (800) 935-9935. If you are calling within New York, dial (212) 935-9935.

I am interested in Chase-owned properties, who can I contact?

Browse Chase-owned properties. If you see a property you are interested in, click on the "Contact Us" form on the left-hand side of the page. This will connect you to the correct department.

Who can I contact regarding Chase Home Mortgages & Home Equity Lines of Credit?

Please contact Chase at one of the following numbers:
General Mortgage Inquiries: (800) 873-6577
Current Chase Servicing Mortgage Customers: (800) 848-9136
General Home Equity Inquiries: (877) 242-7388
Current Chase Home Equity Customers: (888) 765-2849

You can access your personal mortgage account information through Chase Online(SM) or by calling (800) 848-9136.

I have stock certificates. Who can I contact regarding them?

For stock transfer assistance, please call (800) 524-4458 or visit www.stockbny.com. This business was sold to The Bank of New York, effective October 1, 2006.

I had a Corporate Trust account with you. Who can I contact regarding it?

The Corporate Trusts business was sold to The Bank of New York, effective October 1, 2006. Please visit www.bnymellon.com.

I have a Certificate of Accrual on Treasury Securities (CATS) certificate. How do I cash it in?

This business was sold to The Bank of New York, effective October 1, 2006. Please contact their Bondholder Relations at 1-800-275-2048 or visit www.bnymellon.com.

 
 

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