JPMorgan Chase Bank NA, Mumbai Branch Contacts

JPMorgan Chase Bank N.A., Mumbai Branch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Chief Executive Officer & Head – Global Corporate Bank & Treasury Services
Mr. Madhav Kalyan
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – Global Special Opportunities Group
Mr. K. S. Jangbahadur
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Investor Services
Mr. Ankit Khokha
Address: Paradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai, 400 064, India
Phone: +91 22 6125 6000

Head – Global Emerging Markets Sales
Mr. Bhasker Iyer
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – Markets
Mr. Brijen Puri
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – Commercial Banking
Mr. Deval Vyas
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Chief Administrative Officer
Mr. Mahesh Aras
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Nodal Officer
Ms. Jaya Janardanan
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000
Email: jaya.janardanan@jpmorgan.com

RTGS/NEFT
Bank IFSC Code: CHAS0INBX01
Helpdesk Queries: Client Services, J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3822 / +91 22 6157 3827
Fax: +91 22 6157 3910

MSME Loan Application
Global Corporate Bank – Credit Product Delivery
Address: JPMorgan Chase Bank, N.A., Mumbai branch
J.P. Morgan Tower, Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400 098, Maharashtra, India
Email: gcb_cpd_india@jpmorgan.com

Customer Facilitation Centre directory
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2009

Grievance Handling Mechanism
For any grievance or issues, customers can email their complaint to: customerservice.india@jpmorgan.com.

Customers will receive a response within 10 business days and we shall do our best to resolve the complaint to the customer’s satisfaction within this period. Complex complaints which would require time for examination of issues involved, may take a longer time to resolve. However, in such cases, customers will be informed about the status of their complaint within this period. Our focus would remain on the quality and completeness of the response, with speed of delivery being an important but not overriding factor.

In case of unsatisfactory response from the above channel, customers can escalate the complaint to the Principal Nodal Officer of the Bank:

Ms. Jaya Janardanan
JPMorgan Chase Bank N.A., Mumbai branch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India (this address is for correspondence only)
Phone: +91 22 6157 3000
Email: jaya.janardanan@jpmorgan.com

Customers will receive a response within 10 business days and they will have to quote thereference number pertaining to their earlier contact with the Bank on the same issue.

Grievance handling procedure and information on Banking Ombudsman
If you do not receive any response from us within one month from the date of receipt of your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman at the following address:

Reserve Bank of India
Garment House,
3rd Floor,
Dr. Annie Besant Road,
Worli, Mumbai, 400018
Phone: +91 22 2492 4607 / +91 22 2496 0893 / +91 22 2493 3358
Fax: +91 22 2496 0912
Email: bomumbai@rbi.org.in

The details of the Banking Ombudsman Scheme, as well as the contact details of the Ombudsman for respective City or State, are available on www.bankingombudsman.rbi.org.in. This link is displayed on our website as well. A copy of this Scheme is available on request.

For the convenience of the customers, the following are displayed on our website:

  • Appropriate arrangement for receiving complaints and suggestions
  • The name, address and contact number of the Principal Nodal Officer
  • Contact details of Banking Ombudsman of the area
  • Code of bank’s commitments to customers/Fair Practice code

The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman which the complainant can approach are included in the final closure letters/ emails for such cases.

 
 

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