Updated March 18, 2022
We periodically change data centers as part of our resiliency strategy and commitment to minimizing service interruptions.
To help prevent service impacts, please confirm your system is configured to use DNS and short-lived IP caching. If you must hard code, you will need to configure all applicable IP addresses for the corresponding URL you connect to. If you have strict host checking enabled, please ensure that your Known Host file is appropriately configured with all applicable IP addresses too.
Questions? Contact our support team at 978-805-1200 or CAS.firstname.lastname@example.org. Representatives are available to assist you 24 hours a day, Monday through Friday. Government, municipal and public sector clients should call 844-718-0643
Please note the support team cannot advise clients on specific actions needed to make the required system changes. Clients should contact the application vendors for this information.
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