Undoubtedly, the digital banking platforms market has shifted and maintained flexibility in an ever-evolving global economy. During recent rapid changes, pivoting and restructuring digital channels to stay ahead of megatrends and innovation has been vital—while aligning with client needs and expectations.

J.P. Morgan has maintained the position as a global leader in digital payments innovation by being recognized with a No. 1 overall ranking for digital capabilities through its global cash management platform, J.P. Morgan Access, in the 2021 Coalition Greenwich Digital Banking Benchmark study.

“We couldn’t be more proud to be honored by Greenwich as #1 in their Digital Benchmarking study. This is a direct validation of the investments we’ve made across our suite of Access Digital Channels such as Access Manager for digital onboarding and administration, the new mobile app and increasing investments in personalized/customized experiences,” said, Global Co-Head of Corporate & ECommerce Sales & Solutions for J.P. Morgan Payments, Hubert J.P. Jolly.


"We will continue to build on this momentum as we begin 2022 by going to market with new branding, focusing on best ways to support clients across our suite of channels providing them access however they want and need. This win is one step on that transformational journey."

The Coalition Greenwich annual survey is one of the most highly recognized benchmarking studies in the institutional banking space, and assesses the key features and functionality that define "Best of Breed" digital banking platforms, both regionally and globally.

Enhancing the client experience by navigating recent market changes, streamlining access to information and intuitive approaches to overall business growth through tailored solutions, extends beyond financial services. Each client’s digital transformation journey is unique, with a range of solutions from automation to technology investments. Our platform is built to help clients manage their businesses through a range of connection options, with robust security and controls.

Design, support and security are key features in making banking seamless, and with this affirming recognition, J.P. Morgan’s investment in the constantly shifting digital demands of clients’ businesses will continue.

In addition to being recognized as a leader in digital innovation, J.P. Morgan received the top honor in categories including:

  • Product capabilities, integration and other corporate services such as multi-bank
  • Cross-product integration with cash management products/services
  • Treasury management system, enterprise resource planning integrations
  • Overall capabilities

Access also ranked among the best for security and fraud prevention, monitoring capabilities and its usability. Off-line/online support is also ranked above the industry standard.

Contact your J.P. Morgan representative to learn more about how we can support your business.

The views and opinions expressed herein are those of the author and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such.
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