Security Center

Online safety tips

Computer security tips

  • Only open emails, texts, or calls from senders you know. Verify before clicking links or opening attachments.
  • Always log off or lock your computer when you step away. Keep devices and digital media in secure locations.
  • Use trusted devices for internet banking. Avoid public computers for financial activities.
  • Choose strong passwords and change them regularly. Use different passwords for each site and avoid personal information. Never share your passwords or leave them written near your computer. Where possible, use passphrases and multi-factor authentication.
  • Never share your full One-time password (OTP) or token serial number. We may ask for the last 4 digits to verify a caller, but never the full token.
  • Only install software from trusted sources and with proper authorization.
  • Check for “https://” in website URLs to confirm secure connections. Validate website authenticity by matching the URL to the digital certificate.
  • Delete junk, spam, chain or suspicious emails immediately.
  • Report lost mobile phones or changes in your number to your service representative.
  • Turn off file and printer sharing, especially when your computer is connected to the internet.
  • Back up important data regularly.
  • Use only software supported by us. Contact your Client Service Representative for details.

If you notice suspicious activity, contact your service representative or help desk right away. You can also report attempts to the U.S. Federal Trade Commission or the FBI.

Virus management tips

  • Use your organization’s security features, including virus scanning and firewalls.
  • Keep antivirus and anti-spyware software up to date and run frequent scans.
  • Be cautious when downloading programs or applications; they may contain malware.
  • Avoid opening emails, links, or attachments from unknown sources.
  • Disable email preview features to help prevent malware.
  • Ask your technical support team to close unused computer ports.

Encryption/Browser Check

Encryption locks your data with a digital key so only authorized parties (you and J.P. Morgan) can open it.