Security Center

How to protect yourself against cyber fraud

We use advanced technology and proven techniques to help keep our products and services secure. You can help protect yourself by following these simple steps when you’re online.

What to watch for

Be cautious of emails, calls or texts that:

• Request personal or account information, such as user IDs, passwords, one-time passcodes, full token codes or account numbers, especially through non-secure channels.
• Threaten to suspend your access if you don’t act immediately.
• Invite you to complete surveys that ask for sensitive information.
• Claim your account is compromised and ask you to confirm details.
• Ask another user to log in from your device.
• Request you to confirm, verify, or refresh your account or password.

What to avoid

Protect your information by never:

• Opening emails, clicking links or downloading attachments from unknown sources.
• Sharing your user ID, password, secure token device or security answers.
• Leaving written notes with login credentials near your computer or in easily accessible places.
• Keeping inactive user profiles online.
• Leaving computers, mobile devices or digital media in unsecured locations.

Smart security habits

Take these steps to strengthen your security:

• Enable email controls: Tools that mark emails from outside your company make it harder for scammers to impersonate employees.
• Pay close attention to links and attachments.
• Review domain names for anomalies or misspellings.
• Change passwords regularly and use strong, unique passwords for each site.
• Always log off at the end of a session.
• Use only company-approved software and follow your firm’s data security policies.
• Keep antivirus software up to date and use current web browsers.
• Enable multi-factor authentication.

How we can help

• Talk to your Client Service Representative about available fraud products you can implement on your accounts.
• Forward suspicious emails that appear to come from us to abuse@jpmorgan.com. You may also want to report emails to the U.S. Federal Trade Commission.
• Call your Client Service Representative or your regional Help Desk via Customer Care if you are repeatedly prompted for login information. If you are an Access or Connect user, you can find your service representative’s contact information on your banking platform.

We’ve created a Fraud Education Guide to help you recognize different types of fraud and take steps to protect your organization in today's challenging environment.