The objectives of doing things in a more digital, resilient and efficient manner might have accelerated in 2020 but it was a journey the financial institutions industry has been on for a number of years.

So what is truly new? We think three things are going to really shape the industry in the coming years — digital coins, platform as a service and ESG.

They might even complement each other as drivers of fundamental change in how we operate and manage transaction banking, in ways not yet fully appreciated or priced in.

Drivers of change in payments

  • With a renewed appetite for change and collaboration, could 2021 herald a step-change for the financial services industry?
  • Could this be the year when the first central bank digital currency is tested and/or issued, with the ECB paving the way?
  • Will we see banks and fintechs successfully using “platform as a service” models that replace proprietary and legacy systems?
  • What will the renewed focus on ESG mean for financial institutions— including our financing activities and conduct as corporate citizens?

While the jury is out on how these topics might evolve, we can be confident that 2021 will be an exciting year for our industry.

Perhaps the most reassuring view of all is that the challenges of 2020 did not break the basic building blocks of transaction banking. It was a year of immense determination and resiliency and it is these attributes that we believe set the path for a brighter 2021.

As you look for opportunities to meet the challenges that this year will bring, we would like to extend an open invitation to meet with our wholesale payments and treasury experts on any of the topics detailed in this outlook or any other topic on your agenda, at a time convenient to you.


We would be delighted to meet and discuss these takeaways in greater detail. Please contact your J.P. Morgan representative.

Five Steps For Financial Institutions To Deliver Agile Transformation

The most recent edition of Sibos delivered a far-reaching and forward-thinking agenda on the power of innovation and the future of sustainable banking. Here we reflect on the key takeaways for our financial institutions community.

Discover The Five Steps For Financial Institutions To Deliver Agile Transformation


This material was prepared exclusively for the benefit and internal use of the JPMorgan client to whom it is directly addressed (including such client’s subsidiaries, the “Company”) in order to assist the Company in evaluating a possible transaction(s) and does not carry any right of disclosure to any other party.  This material is for discussion purposes only and is incomplete without reference to the other briefings provided by JPMorgan.  Neither this material nor any of its contents may be disclosed or used for any other purpose without the prior written consent of JPMorgan.

J.P. Morgan, JPMorgan, JPMorgan Chase and Chase are marketing names for certain businesses of JPMorgan Chase & Co. and its subsidiaries worldwide (collectively, “JPMC”). Products or services may be marketed and/or provided by commercial banks such as JPMorgan Chase Bank, N.A., securities or other non-banking affiliates or other JPMC entities.  JPMC contact persons may be employees or officers of any of the foregoing entities and the terms  “J.P. Morgan”, “JPMorgan”,  “JPMorgan Chase” and “Chase”  if and as used herein include as applicable all such employees or officers and/or entities irrespective of marketing name(s) used.  Nothing in this material is a solicitation by JPMC of any product or service which would be unlawful under applicable laws or regulations.

Investments or strategies discussed herein may not be suitable for all investors. Neither JPMorgan nor any of its directors, officers, employees or agents shall incur in any responsibility or liability whatsoever to the Company or any other party with respect to the contents of any matters referred herein, or discussed as a result of, this material. This material is not intended to provide, and should not be relied on for, accounting, legal or tax advice or investment recommendations.  Please consult your own tax, legal, accounting or investment advisor concerning such matters.

Not all products and services are available in all geographic areas. Eligibility for particular products and services is subject to final determination by JPMC and or its affiliates/subsidiaries.  This material does not constitute a commitment by any JPMC entity to extend or arrange credit or to provide any other products or services and JPMorgan reserves the right to withdraw at any time. All services are subject to applicable laws, regulations, and applicable approvals and notifications. The Company should examine the specific restrictions and limitations under the laws of its own jurisdiction that may be applicable to the Company due to its nature or to the products and services referred herein.

Notwithstanding anything to the contrary, the statements in this material are not intended to be legally binding.  Any products, services, terms or other matters described herein (other than in respect of confidentiality) are subject to the terms of separate legally binding documentation and/or are subject to change without notice. 

JPMorgan Chase Bank, N.A. Member FDIC.  

JPMorgan Chase Bank, N.A., organized under the laws of U.S.A. with limited liability.