JPMorgan Chase Bank N.A., India Branches

COVID 19 Update

  • Use of Digital Payment modes and channels

    We, at JPMorgan Chase, give utmost priority to protecting our clients, employees and businesses. The firm is monitoring the COVID-19 (Coronavirus) situation closely, and we continue to implement protocols and processes in response to the spread of the virus. In light of the health advisories issued by the local authorities, we request you to take necessary precautions and avoid travel unless necessary.

    We encourage you to use non –cash digital payment options such as NEFT, RTGS, NACH etc. to facilitate fund transfers and payments for goods/services. Our digital client channels like J.P. Morgan Access are well-equipped to facilitate client activities and self service functions.  You can also reach out to our client service teams for any queries through call centers, email boxes and other digital channels.

    We assure you that our business remains operational and we continue to extend support to help our clients during these challenging times.

  • Financial Relief Package

Customer Service Policies / Guidelines / Codes

  1. Deposit Policy
  2. Cheque Collection Policy
  3. Grievance Handling Policy
  4. Customer Compensation Policy
  5. Information on Banking Ombudsman
  6. DICGC Notice
  7. Fair Practice Codes for Lenders
  8. Policy on Collection of Dues and Repossession of Security
  9. Operational Procedure for Settlement of Claims of Deceased Depositors and Missing Persons
  10. Internet Banking Policy
  11. The Bank is a member of Banking Codes & Standards Boards of India (BCSBI)
  12. Customer Rights Policy

Statement of Commitment to the FEDAI Code of Conduct

Forms / Terms & Conditions

Other Related Information

  • Request for MTM calculations/valuation statement can be sent to:

    • Email ID: gem_mum_mmo@jpmchase.com
    • Email request should include Customer name, contact details and specific trade details (trade ID, trade date, notional amount & value date for MTM calculation/valuation). 
    • The Bank will respond to requests received from email ID authorized to receive valuation statements for that Customer as per the Bank’s records.
    • Responses will only be sent to the said authorized email ID next working day from date of receipt of request. 

Disclosures

Privacy Policy

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