How to Build a Better Patient Collections Conversation


As high-deductible health plans and other cost factors drive greater out-of-pocket patient spending, providers need a better and more thoughtful collections conversation – starting with best practices that set expectations with patients without sacrificing loyalty.

In this eBook from InstaMed, a J.P. Morgan company, you’ll find fresh ways to evaluate your billing policies and staff training, complete with sample communications and scripts to help your team work more effectively and transparently with patients.



InstaMed, a J.P. Morgan company, is redesigning the healthcare payments ecosystem by building a simple, transparent and singular experience for payers, providers and consumers.

Healthcare Smarter Payments

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