JPMorgan Chase Bank N.A., Mumbai Branch

Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

JPMorgan Chase Bank N.A., New Delhi Branch
Address: Unit nos. 401 and 402, 4th floor, ‘New Tower’, Block A, Hyatt Regency Delhi, Bhikaji Cama Place, New Delhi – 110 066
Phone: +91 11 66111700

JPMorgan Chase Bank N.A., Devanahalli Branch
Address: Hoysala Corpus, 2nd floor, Survey Number 29 (new Survey No. 29/5), Guttahalli Village, Kasaba Hobli, Devanahalli Taluk, Bangalore Rural District 562 110
Phone: +91 80 67693200

JPMorgan Chase Bank N.A., Paranur Branch
Address: “The Canopy”, 2nd Avenue, 2nd floor, Mahindra World City, Mahindra World City Sub-Post, Paranur, Chengalpattu Taluk, Kanchipuram District 603 004
Phone: +91 44 67200400

Managing Director & Bank CEO
Mr. P.D. Singh
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Investor Services – Direct Custody & Clearing, India
Mr. Nilesh Lodaya
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Country Local Market Sales
Mr. Madhur Agarwal 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – Markets
Mr. Manish Jain
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – Commercial Banking
Mr. Deval Vyas
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Senior Country Business Manager
Mr. Tarun Katoch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Principal Nodal Officer
Mr. Ramprasadh Kantharaj 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India 
Phone: +91 22 6157 5031 
Email: nodal.officer@jpmorgan.com

RTGS/NEFT
Mumbai Branch IFSC Code: CHAS0INBX01
New Delhi Branch IFSC Code: CHAS0INBX02
Devanahalli Branch IFSC Code: CHAS0INBX03
Paranur Branch IFSC Code: CHAS0INBX04

Helpdesk Queries: Client Services, J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000
Fax: +91-22-66466204 / 66466542 / 39142704 / 39142705

MSME Loan Application
Global Corporate Bank – Credit Product Delivery
Address: JPMorgan Chase Bank, N.A., Mumbai branch
J.P. Morgan Tower, Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400 098, Maharashtra, India
Email: cpd.india@jpmorgan.com

Customer Facilitation Centre directory
https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070

Grievance Handling Mechanism
For any grievance or issues, customers can email their complaint to: customerservice.india@jpmorgan.com.

Customers will receive a response within 30 business days and we shall do our best to resolve the complaint to the customer’s satisfaction within this period. Complex complaints which would require time for examination of issues involved, may take a longer time to resolve. However, in such cases, customers will be informed about the status of their complaint within this period. Our focus would remain on the quality and completeness of the response, with speed of delivery being an important but not overriding factor.

In case of unsatisfactory response from the above channel, customers can escalate the complaint to the Principal Nodal Officer of the Bank:

Mr. Ramprasadh Kantharaj 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India 
Phone: +91 22 6157 5031
Email: nodal.officer@jpmorgan.com

Customers will receive a response within 10 business days and they will have to quote thereference number pertaining to their earlier contact with the Bank on the same issue.

Grievance handling procedure and information on Banking Ombudsman
If you do not receive any response from us within one month from the date of receipt of your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman at the following address:

Reserve Bank of India
Garment House,
3rd Floor,
Dr. Annie Besant Road,
Worli, Mumbai, 400018
Phone: +91 22 2492 4607 / +91 22 2496 0893 / +91 22 2493 3358
Fax: +91 22 2496 0912
Email: bomumbai@rbi.org.in

The details of the Banking Ombudsman Scheme, as well as the contact details of the Ombudsman for respective City or State, are available on www.bankingombudsman.rbi.org.in. This link is displayed on our website as well. A copy of this Scheme is available on request.

For the convenience of the customers, the following are displayed on our website:

• Appropriate arrangement for receiving complaints and suggestions
• The name, address and contact number of the Principal Nodal Officer
• Contact details of Banking Ombudsman of the area
• Code of bank’s commitments to customers/Fair Practice code

The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman which the complainant can approach are included in the final closure letters/ emails for such cases.

Investor Grievance Redressal Mechanism - Depository Participants (DPs)
Investor Grievances escalation matrix for lodgment of grievances