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Payables Web Services (PWS)

Please follow the procedures below if you are unable to logon to JPMorgan ACCESS PWS due to:

  • An outage of the JPMorgan ACCESS portal
  • Interruption in your access to the Internet

Positive Pay or Reverse Positive Pay Exceptions:

JPMorgan Chase Operations will contact you by telephone/fax with ALL exception information. You will be provided instructions to make Pay/Return decisions at that time. If you experience a local network outage, call the Customer Inquiry Unit at 1-800-235-6286 for support.

Stop Payments, Check Inquiry, Check Image Retrievals, Controlled Disbursement Funding Reports:

Please contact your client service representative.

Account holders in Syracuse, Delaware and New York may also call 1-800-235-6286.

Manual Issue Input/Recon Input/ARP Issue File Submission - via PWS:

If you are unable to logon to JPMorgan ACCESS - PWS to submit Issue Items/Files, contact the Customer Inquiry Unit at 1-800-235-6286 for support.