Payables Web Services (PWS)
Please follow the procedures below if you are unable to logon to JPMorgan ACCESS PWS due to:
Positive Pay or Reverse Positive Pay Exceptions:
JPMorgan Chase Operations will contact you by telephone/fax with ALL exception information. You will be provided instructions to make Pay/Return decisions at that time. If you experience a local network outage, call the Customer Inquiry Unit at 1-800-235-6286 for support.
Stop Payments, Check Inquiry, Check Image Retrievals, Controlled Disbursement Funding Reports:
Please contact your client service representative.
Account holders in Syracuse, Delaware and New York may also call 1-800-235-6286.
Manual Issue Input/Recon Input/ARP Issue File Submission - via PWS:
If you are unable to logon to JPMorgan ACCESS - PWS to submit Issue Items/Files, contact the Customer Inquiry Unit at 1-800-235-6286 for support.
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