J.P. Morgan Access® Virtual Assistant (“Virtual Assistant”) is an electronic bot developed to interact with users of J.P. Morgan Access®.

Virtual Assistant leverages artificial intelligence technology to generate responses to your queries; such responses are for reference only and may not be accurate, complete, or relevant to your query.

The information used by Virtual Assistant to generate responses is based, in part, on client entitlements, and therefore responses may vary from client to client.

JPMorgan Chase Bank, N.A. (and any of its affiliates) (“J.P. Morgan”) is not responsible for any inaccurate, incomplete, or irrelevant content produced by Virtual Assistant.

Virtual Assistant is not designed to facilitate the electronic transmission of payment instructions to J.P. Morgan.

The use of Virtual Assistant is subject to these terms and conditions and the J.P. Morgan Treasury Services Electronic Channels Service Terms, as amended from time to time; provided that these terms and conditions may be amended in J.P. Morgan’s sole discretion by posting any amendment on this website.

If you need further information or assistance regarding your inquiry, or to report a complaint, please notify your J.P. Morgan client service representative or the Solution Center at 866-872-3321 (US Toll Free) so we can address your concerns.

You can access a complete list of regional help desk phone numbers by navigating to our Contact Us page.