Most people don’t think twice about how their payments work until they don’t. Whether it’s a fraud alert, a delayed online order, or a failed transaction, payment operations and fraud prevention efforts are key to protecting clients and their customers. As fraud attempts become more sophisticated, J.P. Morgan Payments recently launched the Account Confidence Score, an artificial intelligence (AI) and machine learning (ML)-powered proprietary tool that helps assess fraud risk before initiating a payment within J.P. Morgan Access, our global cash management platform.

In a recent episode of J.P. Morgan Payments’ Pay It Forward Podcast, Shao Shroff, North America Head of Subsidiary Payments Sales at J.P. Morgan Payments, sits down with J.P. Morgan Payments’ Josh Pope, Global Head of Payments Operations, and Jenifer Robinson, Global Head of Fraud Prevention, to explore the role payments operations plays in fraud prevention.

Together, they cover the impact of emerging trends, such as AI and ML, and the work that happens behind the scenes to help businesses stay resilient, manage risks, and ensure transactions flow smoothly. Check out the “Fraud Frontlines: How Payments Stay Protected” episode here to learn more.

Pay It Forward is a podcast by J.P. Morgan Payments, for J.P. Morgan Payments, exploring the connection between the work we do as a team and its impact on both the business and the world around us. To listen to the latest episodes, please visit this page.

The views and opinions expressed herein are those of the author and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such.