So good morning. I'm here with Karen Ions from JP Morgan. Welcome. Welcome to Mastercard here in London. So delighted to have you here today. Could you tell us a little bit about JP Morgan, but in particular JP Morgan payment business, where that sits within the organization, and just a little bit about the business, particularly in North America?

Absolutely. So thank you, Marc. Very happy to be here today. Thank you for having me. So I think JP Morgan's brand is well known around the world for a number of different things, including now payments, particularly in North America, for my business at least. So the payments franchise at JP Morgan has emerged really in the last three, four years, and is really pushing very strongly on any number of fronts, one of which is the commercial card business in North America.

We used to be a global issuer, used to be focused on T&E broadly, and plastics around the world. We came out of that business and did a very specific and intentional strategic pivot to focus in on B2B flows and our virtual card business in particular. So that has been quite the success for us in North America. We're now fourth year running, I think, the largest commercial card issuer on Mastercard, Visa rails as a virtual card issuer in the B2B space. So we're very proud of that number 1 status, and working hard to stay there.

And now I think we are turning our mind to thinking about, how do we think about our business more broadly? As JP Morgan being a global bank, being the global presence that we are, obviously we are serving a lot of very global clients. And their needs by the commercial card business are not met in North America alone.

From a US perspective, obviously, powerhouse of an organization there, are there any learnings, additional learnings that you're going to be bringing into Europe 12 years on from when you were last here?

I think a lot has changed in the last 12 years. Some things have got easier. I think the advent of new technologies, of course, particularly AI and machine learning-type capabilities. We know that there's a huge, rich data ecosystem that's facilitated by commercial card payments. And I think when you bring that together with some of these new technologies, the kind of automation, the kind of reconciliation, the kind of intelligence that you can bring as part of that end-to-end solution I think is very powerful.

So I think we've had a great few years really investing in some of those technologies in North America. So I think bringing some of those solutions over to Europe now and seeing how well those things can play here and really solve for what still remains, in many ways, a very manual, intensive set of processes could be very powerful. 

Text: J. P. Morgan. Copyright 2026 J P Morgan Chase and Co.

 

Key takeaways

  • Virtual cards are transforming B2B payments, offering enhanced control, automation and visibility for finance teams
  • J.P. Morgan virtual card solutions help businesses unlock working capital, reduce fraud risk and modernize supplier relationships
  • As adoption accelerates, virtual cards are becoming a foundational tool for strategic decision-making and operational efficiency

The way businesses approach payments is changing at a rapid pace, driven by the need for greater control, transparency and efficiency. As this digital transformation accelerates, corporate finance teams are seeking solutions that are embedded and scalable. Virtual cards are an excellent solution for B2B payments, helping to unlock working capital and bring structure to spend categories.

Why virtual cards are a strategic advantage

Macroeconomic pressure, evolving regulation and digital transformation are reshaping how businesses manage financial operations. While digitization has advanced, many enterprises continue to rely on legacy systems, which can limit agility and visibility in B2B payments. A virtual card is a digital payment card used for transactions, offering companies enhanced security because a unique card 16-digit card number and expiration date can be generated for each use.

Some key drivers for virtual card adoption are:

  • hand with money icon

    Liquidity and working capital pressures: Ongoing margin pressure and tighter liquidity conditions create the need for cash flow optimization and extending days payable outstanding (DPO) without compromising supplier relationships.

  • circuit icon

    Supply chain resilience: Geopolitical tensions and disruptions have exposed vulnerabilities, making scalable, digital-first payment solutions essential.

  • phone with credit card icon

    Regulatory evolution: Initiatives like the Payment Services Directive 2 (PSD2), PSD3 and mandatory e-invoicing are pushing for greater transparency and innovation in digital payments.

  • cloud icon

    Sustainability and ESG: Digitizing B2B payments supports sustainability goals by reducing paper usage and improving auditability.

“The conversation around B2B payments has shifted. It’s no longer about process efficiency—it’s about strategic advantage.”

Solving for B2B payment pain points

Despite advances in automation, many payment processes remain fragmented, manual and difficult to reconcile. Traditional methods like bank transfers can lack the flexibility and control needed for today’s complex supplier ecosystems.

Common issues with B2B payments:

  • Manual reconciliation and approvals slow down processes
  • Limited visibility into spend and cash flow
  • High exposure to fraud and misuse
  • Poor supplier experience and delayed onboarding
  • Lack of integration with ERP and procurement systems
  • Inconsistent data capture limits analytics

Virtual cards address these challenges with a digital-first approach, offering built-in controls, enhanced visibility and seamless integration with existing systems. Finance teams can issue purpose-specific cards, configure parameters and automate reconciliation, reducing risk and improving data quality.

94% of firms using virtual cards say their transactions are faster, more detailed and more secure.

Virtual cards empower finance teams to:

  • Strengthen controls around spend
  • Improve transaction data quality
  • Streamline reconciliation
  • Reduce operational risk
  • Enhance visibility across payment workflows

This intelligence transforms payments from a transactional necessity into a strategic capability. Businesses gain flexibility in payment timing, supporting working capital objectives and ensuring timely supplier payments. Payments move from a back-office task to a catalyst for financial and operational growth.

With these advantages, virtual cards unlock important benefits for businesses:

Extend payment terms while helping suppliers get paid on time.

Use single-use or restricted cards to limit misuse and enhance security.

Capture enriched data at the point of payment, streamlining matching and reducing manual effort.

Set limits, expiry dates and merchant categories to support policy controls and reduce maverick spend.

Key use cases for virtual cards

Virtual cards are increasingly being used to manage high-volume and high-friction spend across the enterprise. From supplier payments to digital advertising and insurance disbursements, they offer a flexible and data-rich way to control costs.

Anything you can tell us about the reasoning for leading with that product, and what the plans are for the future?

Well, again, I think it's building on the success that we've had in North America. We think we know the B2B payments industry very well. We are a business that are full of industry experts on those flows and how to really use commercial card rails in a way that can unlock additional strategic value in the B2B front. And we do believe that's a story that plays very well across the world. And so it's a very natural place for us to come and extend our offering.

Yeah, and I think certainly within Mastercard, we're seeing that there's big opportunities for both issuers and acquirers who've got large customer bases already. And obviously, how they can help re-engineer customers account payable and account receivable processes and really deepen the relationship. So we're super excited, and certainly share your enthusiasm for what's possible around the whole world of B2B payments, and how we digitize solutions and processes that have sometimes existed for 50 or even 100 years in organizations?

Beyond the wholesale travel agency also looking to unlock the more traditional accounts payable type client needs as well. Again, mirroring what we see in North America. But I think we can definitely go further. I think virtual cards, just as they've unlocked new value, new strategic approaches for wholesale travel, those same things can play out in multiple other use cases, whether that's insurance, whether that's in the healthcare space, whether that's even in the commercial real estate space. I think that, frankly, anywhere where there's payments that need to happen from one business to another, virtual card flows can play very, very strongly.

Is there anything you're particularly excited about over the next couple of years? Is there a particular product capability that you're super excited about?

There's so much. We are-- we've definitely been on a mission around a lot of modernization. We talk a lot about APIs these days, and the composability of the offering that you can bring to market as a result of fresh, new APIs that provide the ability to really deeply integrate in so many different ways. You mentioned ERPs.

So through, for example, deep integrations with the likes of an Oracle or an SAP, I think bring additional power to what we already offer as J.PMorgan So I think, again, facilitating the ability for clients to embrace virtual card programs without, to your point, having to develop a number of different solutions of their own, without needing to deploy large amounts of tech capacity to build the right integrations that we can offer that in a seamless way into those ERPs they're already partnering with.

[AUDIO LOGO]

Six high-impact use cases:

Long-tail operational spend:
Cover ad hoc or departmental spend with better visibility and policy enforcement.

Embedded supplier payments: 
Automate policy-aligned payments directly from ERP and procurement platforms.

Emerging industry-specific payments: 
Instantly issue virtual cards for direct use in healthcare or fleet operations.

Travel intermediaries: 
Enable timely payments to airlines, hotels and other suppliers with full control.

Meetings events: 
Control budgets and simplify reconciliation with single-use cards for each event.

Digital advertising spend: 
Manage campaign budgets with precision and prevent overspend.

Dispelling common myths about virtual cards

Despite growing adoption, assumptions about virtual cards still exist. These misconceptions often stem from legacy experiences or a narrow view of their capabilities. In reality, today’s virtual card platforms are built for scale, integration and strategic value.

Myth Reality
Suppliers won’t accept them Acceptance is growing, especially with faster settlement and better remittance data
Integration is too complex Modern APIs enable ERP and procurement platform integration
Expensive for suppliers Many suppliers value faster settlement, better remittance data and reduced admin effort
Hard to control at scale Granular controls like spend limits and expiry dates offer strong oversight
More vulnerable to fraud Single-use numbers, merchant restrictions, and controls make them one of the most secure ways to pay

The road ahead: Scaling for the future

Staying ahead in payments innovation has never been more important, but navigating future payments strategies doesn’t have to be overwhelming. J.P. Morgan offers insights, established industry experience and tailored solutions to help you prepare for future growth and support long-term success.

Ready to modernize your payment strategy? Discover how virtual cards can help your business prepare for future growth.

References

1 Mastercard. The State of Commercial Card Acceptance 2025. Mastercard Corporate Solutions, 2025; Boosting business efficiency: The corporate guide to virtual cards. 2024.

JPMorgan Chase Bank, N.A. Member FDIC. Visit jpmorgan.com/commercial-banking/legal-disclaimer for disclosures and disclaimers related to this content.

Contact us

This field is required.

This field is required.

This field is required.

This field is required.

This field is required.

Please enter a valid business email. This field is required.

Please enter a valid business email. This field is required.

Please enter a valid business email. This field is required.

By checking the box below I consent to JPMorganChase using the information I have provided to send me:

Learn more about our data practices in our privacy policy.