Solutions

Find the right products and services to tackle your payment needs to optimise, grow, simplify and protect your business.

Optimise

Integrated, firm-wide tools and expertise provide you with a consultative approach and insights to help control your bottom line.

World-class Coverage

We start with a coverage team that understands your evolving needs and helps you navigate the market.

Expert Payment Advisors

Our expert payment advisors speak the language of your industry, establishing payments as part of your business strategy by helping optimise cash flow and manage costs.

Single Provider Across the Payment Continuum

We offer a full suite of wholesale and retail payments solutions from pay-in to pay-out.

Integrated Reporting and Insights

Simplified, real-time access to integrated payment data, reporting and insights to enable more timely and informed decisions.





Grow

Reach new markets across the globe and new channels on the web with evolving solutions that transform with your business.

Established Global Market Solutions

US, Europe and Canada through a proven set of technology platforms.

Global Expansion

Giving your business access to new high-growth markets and acceptance of your preferred methods of payment.

Robust and Expanding Capabilities

To support your business' payment growth needs through improved connectivity, processing and reporting on existing platforms.

Portfolio Approach to Driving Technology Transformation

Leveraging a build, buy and partner approach to advance the building blocks of Merchant Services' capability set to better meet your payment processing needs today and for the future.




Simplify

Continuous improvement to the merchant experience through smart integration makes it easy to do business with us.

Established Global Market Support

Provide better first-call resolution through advanced product support, call-center cross-training, and dedicated resolution teams.

Deliver the right operational expertise and access to service for our global clients.

Operational Excellence

Simplify onboarding and certification through new developer centers, improved APIs, enhanced SDK solutions, and streamlined processes.

Establishing proactive monitoring of our key processes to ensure that we find and fix issues quickly.



Protect

Comprehensive protection to help safeguard your business, your reputation and your customers now and into the future.

J.P. Morgan’s Fortress-Level Security Standard

Advanced technologies and monitoring (e.g., AI and Machine Learning) and strong security operations help minimize our clients’ risk

Real-time Intelligence

Advanced threat intelligence analytics and dynamic monitoring informed by our significant market share, integrated external partnerships, and expert perspective.

Robust Resiliency Program

Includes proactive testing and global contingency back-up for all processing systems.

Firm-wide Commitment Through Investment

The benefit of $700 million investment per year in firm-wide cybersecurity capabilities



Already an Existing Customer?

Contact us if you require advice, help or support.

Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.
Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909     UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.

 

Out of Courts Complaints and Redress Procedures

  1. Paymentech has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
  2. If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with CPEL complaint policy, which we are happy to provide upon request.
  3. Alternatively, in the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
  4. You can contact the Financial Services and Pensions Ombudsman at:

Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29,
Ireland
Tel: + 353 1 567 7000
Email: info@fspo.ie
Website: https://www.fspo.ie