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JPMorgan Chase is prepared to support alternate initiation methods of funds (wire) transfer for clients who have established appropriate security setup in advance (agreement on file).
Telephone Initiation
If you are unable to access the service you use for funds transfer initiation and are currently set up for telephonic funds transfer initiation as your back-up method, you can call the Voice Response Unit at 1-855-376-5139 to initiate your transactions.
If you need to be set up for funds transfer telephone initiation or if you've forgotten your Personal Identification Number (PIN), please contact your customer service representative. Keep in mind there is a two week lead time for PIN re-issuance.
Initiation via Chase Branch
If you do not have telephone initiation as your alternate funds transfer initiation method and you need to initiate a funds transfer payment, an authorized signer for your account may also initiate funds (wire) transfers at any Chase branch.
If you do not have a back-up initiation method, such as another internet product or telephone initiation, and you need to initiate a funds transfer payment, please contact Client Service to communicate wire instructions on your behalf. We encourage you to establish a back-up initiation method as soon as possible.
Important Reminders
In order to process your funds (wire) transfer as quickly as possible, please keep in mind the following:
Standard Cut-Off Times for Telephone Initiation
New York (Eastern Standard Time)
Transactions received after the stated cut-off time are handled on a best-effort basis
USD Clearing Standard Cutoff Times (New York/Eastern Time) |
CHIPS |
FEDWIRE |
Book Transfer |
Electronic Straight-Through |
17:30 |
18:15 |
19:15 |
Operator Repair |
17:00 |
17:30 |
18:45 |
Phone Initiation |
17:00 |
17:00 |
17:00 |
Drawdown In |
N/A |
17:30 |
17:30 |
Fed Drawdown Out |
N/A |
17:30 |
N/A |
Fed Settlement |
N/A |
18:00 |
N/A |
Federal Tax Payments |
N/A |
16:00 |
N/A |
Foreign Central Bank Payments |
N/A |
16:00 |
N/A |
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