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Remote Capture Resource Center
WELCOME TO THE J.P. MORGAN REMOTE CAPTURE RESOURCE CENTER
Remote Capture is J.P. Morgan’s remote deposit platform providing desktop and mobile scanning capabilities that can be customized to meet the needs of your receivables collection process. Remote Capture enables you to capture and transmit checks, full page documents, coupons, remittance items and envelopes.
Remote capture offers two solutions to route your transactions for deposit. The Remote Deposit Capture solution allows you to deposit directly into your bank account. The Remote Lockbox Capture1 allows you to send transactions into your lockbox workflow for deposit.
Remote Capture is integrated into our industry-leading receivables management service, Receivables Online, which provides you with a consolidated view of your domestic and international receipts as well as remittances.
1Available in the U.S. only
Remote Capture Resources
Quick Reference Guide
This guide provides quick reference steps such as capture entry type, image details, transaction status search, report search, etc.
Scanner Installation Guide
This guide provides details scanner setup, such as minimum system requirements, supported operating systems, setup screen shots, etc.
Scanner Ordering Guide
This guide provides a step-by-step process on how to order a J.P. Morgan-approved Remote Capture check and document scanner.
Material Replacement Document
This document is for users to include with a check when there is not an invoice while scanning under the check and document capture mode.
NCI’s and Duplicate Returns
Effective: October 26, 2019: This guide provides how clients can view their non-conforming images and duplicate item notifications through Receivables Online
Frequently Asked Questions
This guide answers the most frequently asked questions.
User Login Guide
This guide provides instructions on how to log in to Receivables Online and Remote Capture to change your password, set up challenge questions and register your device.
Scanner Comparison Guide
This guide provides a comparison of J.P. Morgan-approved Remote Capture check and document scanner.
Transition Checklist & Scanner Installation Guide for Redesigned UI (only)
This guide is a checklist of actions that need to be taken prior to your scheduled migration onto the redesigned Receivables Online UI.
Check and Document Scanning Video
This video guides you through how to scan checks and documents.
Mobile Video
This video shows you how to use Remote Capture Mobile.
Reports Video
This video gives an overview of the reporting functionality.
Search Video
This video highlights the various search capabilities.
Overview Video
This demo highlights all the features of Remote Capture and the various benefits it offers.
Demo
This demo highlights all the features of Remote Capture and the various benefits it offers.
TECHNOLOGY REQUIREMENTS
Recommended scanners can be purchased online from Superior Press
Check Only
Standard-speed scanning solution for capturing both checks and coupons
High-speed scanning solution for capturing larger volumes of checks and coupons
Check + Document
High-volume solution with the capability to scan checks, coupons and remittance documents
- Burroughs SmartSource Adaptive
- Panini Vision X 50 / 50, 75 / 100
- Panini I: Deal
- Epson WorkForce DS-760 & DS-860
Supported Browsers & Operating Systems for Mobile and Desktop:
- Browsers
- Microsoft Edge
- Firefox
- Google Chrome
- Desktop Operating Systems
- Windows 7
- Windows 8
- Windows 10 -– Epson
- Mobile Operating Systems
- Mobile users must have a phone or tablet running the iOS® 11 or Android™ 7.0, Nougat operating systems or later. You can register only one device at a time.
Download Scanner Drivers:
Please review the Scanner Installation Guide under the Remote Capture Resources section prior to downloading the drivers.
Using Remote Capture with one of the supported desktop scanner models requires the installation of 2 separate drivers. Depending on your desktop configuration you may need administrative rights to be able to install the drivers.
Note: Hardware installations commonly require administrative rights to your local computer. Please engage your IT team if you do not have administrative rights.
1. Scanner Specific Driver
Select and download the driver specific to your scanner:
►Epson CaptureOne 60 /100, or 90 /100 (TM-S1000)
►Epson WorkForce DS-760 or DS-860
(Please select applicable Operating System prior to download)
►Epson WorkForce DS-770
(Please select applicable Operating System prior to download)
►Epson WorkForce Pro GT-S80
(Please select applicable Operating System prior to download)
►Digital Check SmartSource Adaptive (formerly Burroughs)
►Panini Vision X 50/50, 75/100
2. J.P. Morgan Capture Interface
This driver is required to allow your scanner to communicate with the Remote Capture platform
When downloading the driver, you may download from any of the browsers below:
Microsoft Edge, Google Chrome or Firefox ►Download
3. J.P. Morgan Scan Software
If you have been notified of your migration date, download the J.P. Morgan Scan Software driver below to allow your scanner to communicate with our redesigned Remote Deposit Capture platform. Please review the Transition Checklist & Scanner Installation Guide under the Resource section.
If you do not download the required Scan Software, the system will provide a link to do so when you login to the new user interface after your migration
Note: You can continue to scan on the existing user interface with both the J.P. Morgan Capture Interface and Scan Software downloaded on your computer
Microsoft Edge, Google Chrome or Firefox ►Download J.P. Morgan Scan Software
*Only English language capabilities / versions are supported.
LEARN MORE
Call your J.P. Morgan representative for more information.
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