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As a global leader, we deliver strategic advice and solutions, including capital raising, risk management, and trade finance services to corporations, institutions and governments.

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Serving the world's largest corporate clients and institutional investors, we support the entire investment cycle with market-leading research, analytics, execution and investor services.

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We are a leader in investment management, dedicating to creating a strategic advantage for institutions by connecting clients with J.P. Morgan investment professionals globally.

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Our financial advisors create solutions addressing strategic investment approaches, professional portfolio management and a broad range of wealth management services.

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Leverages cutting-edge technologies and innovative tools to bring clients industry-leading analysis and investment advice.

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In a fast-moving and increasingly complex global economy, our success depends on how faithfully we adhere to our core principles: delivering exceptional client service; acting with integrity and responsibility; and supporting the growth of our employees.

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J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in early 2018, JPMorgan Chase will deploy $1.75 billion in philanthropic capital around the world by 2023. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.

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With over 50,000 technologists across 21 Global Technology Centers, globally, we design, build and deploy technology that enable solutions that are transforming the financial services industry and beyond.

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For general inquiries regarding JPMorgan Chase & Co. or other lines of business, please call +1 212 270 6000.

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For general inquiries regarding JPMorgan Chase & Co. or other lines of business, please call +1 212 270 6000.

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Identify, Report and Manage Fraud with Ease


 

Fraud is on the rise. There has been a 600% increase in cybercrime due to the ongoing COVID-19 pandemic1 . It’s now more important than ever to educate your organization on how to identify, report and manage fraud. 

 


  • Fraud is when a third party attempts a transaction not authorized by the cardholder. Those unauthorized attempts are typically made with a lost, stolen or counterfeit card or with stolen account information. 
  • J.P. Morgan Commercial Card employs preventative practices to help identify fraud, notify and support cardholders. It is the cardholder’s responsibility to review statements, respond to any alerts, and raise concerns within 60 days of transaction post date. 
  • Fraud must be reported within 60 days of transaction post date
  • Cardholders and Program Administrators can report suspected fraud by calling the number on the back of their card (Program Administrators can also contact their J.P. Morgan Program Coordinator directly).
  • Account holder confirms transaction was unauthorized
  • Within 5 days of reported fraud, the account holder’s case is open, the investigation is underway and provisional credits are applied to the account.
  • The chargeback lifecycle is governed by Mastercard & Visa. J.P. Morgan processes chargebacks with the Network (Mastercard/Visa) directly. Merchants have 30 - 45 days for rebuttal.
  • The typical resolution lifecycle could be 120 days after initial report. For efficient resolution, it is imperative the account holder is responsive to J.P. Morgan correspondence via phone and/or email.
  • J.P. Morgan will communicate in cases where the final outcome is not within the accountholder’s favor, and a rebill of the provisional credit will occur.

J.P. Morgan is here to help with preventative fraud solutions, including fraud alerts for commercial cardholders to easily identify fraud and minimize potential loss.

Visit ccportal.jpmorgan.com to enroll in mobile and email alerts today and encourage other cardholders to do the same.

1. 2020 AFP Payments Fraud and Control Survey Report