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What does it really mean to embrace artificial intelligence (AI) at work, and where should you start? In a recent episode of the Pay It Forward Podcast by J.P. Morgan Payments, Sri Shivananda, Chief Information Officer for Payments and Global Banking, and Tony Wimmer, Head of Data and Analytics for Payments, sit down for a conversation about best practices and insights around AI adoption in today’s workplace.

Sri and Tony share why this moment of widespread AI adoption is fundamentally about people, not just technology, and how teams across J.P. Morgan Payments are building the skills, habits, and infrastructure to lead in an AI-powered future. Tony introduces a simple but powerful framework: learning AI is like learning to drive. You don't need to understand the engine to get on the road. You need to learn the basics, know your use cases, and keep your knowledge current.

Sri reflects on his own experience tinkering with AI tools since 2020, offering practical ways anyone, regardless of technical background, can start experimenting today. He also reframes the anxiety many people feel right now: uncertainty isn't a weakness, it's a signal to lean in.

To hear the full conversation, listen to the "AI in Practice: Building Skills for the Future of Work" episode here.

Pay It Forward is a podcast by J.P. Morgan Payments, for J.P. Morgan Payments, exploring the connection between the work we do and its impact on both the business and the world around us. To listen to the latest episodes, please visit this page.

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The views and opinions expressed herein are those of the speakers and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the speakers nor J.P. Morgan makes any representations or warranties as to the information's accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such. Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation. © 2026 JPMorgan Chase & Co. All Rights Reserved.