Day-to-Day Support

  • Adding/removing locations, reports, or system users
  • Ordering equipment
  • Changing account information
  • Asking about funding or reporting

PTI-NPS@chase.com

Payments funded by Chase

1-888-706-1526

Paper, decals, check presenters, and more

1-888-886-8869

Specialized Support

Reviewing chargebacks and retrievals

chase-cb@chase.com

Online Support Center

merchantservices.chase.com/support

24/7 support for terminals and PC-based POS products

1-888-886-8869
chase.com/poshelp

Client education for online tools

1-800-473-5331
merchant.support@chase.com

General testing questions

technical.implementations@chase.com

Priority one and platform-specific support (Urgent)

1-800-228-7782 (option 1 for Status and Tandem platform incidents)

Platform Production Support (24/7)

merchantservicestechops@jpmorgan.com

Advanced Technical Orbital Support

1-800-254-9556