Strategic support

  • Strategic initiatives
  • Busines reviews
  • Consultative support
  • Regulatory mandates
  • Payment brand and industry updates
  • New products and services
  • Contract and legal matters

Your Payments Advisor

For these types of request please work with your Dedicated Relationship Manager

Day-to-Day Support

  • Adding merchant IDs
  • Updates to existing equipment and adding devices
  • Settlement account updates
  • Additional methods of payment
  • Reporting updates or changes
  • Funding inquiries
  • Transaction inquiries
  • Add locations
  • Reporting and service issues

Your Primary Escalation Point for All Servicing Needs
8:00 a.m. – 8:00 p.m. ET

Specialized Support

  • Review incoming chargeback and retrievals requests and responses
  • Compliance and collection items
  • Information requests
  • Merchant consultation

Contact Information

Enhanced Resolution Team (24/7)

General support and inquiries

  • Terminal support
  • Product support
  • Training webinars

Priority One and Platform-specific Support (Urgent)
Platform Production Support(24/7):
1-800-228-7782 (option 1)

  • For Status and Tandem platform incidents

Product-specific Support
Paymentech Online Reporting Support:

Technical Implementations

  • All test environment support

Advanced Technical Orbital Support