For Companies and Institutions

  • Commercial Banking
    We provide credit, financing, treasury and payment solutions to help your business succeed. We also offer best-in-class commercial real estate services for investors and developers.
  • Global Corporate Banking
    We help clients achieve their long-term strategic goals through financing, liquidity, payments, risk management and investment banking solutions.
  • Investment Banking
    Providing investment banking solutions, including M&A, capital raising and risk management, for a broad range of corporations, institutions and governments.
  • Institutional Investing
    We support the entire investment cycle with market-leading research, asset management, analytics, execution, and investor services.
  • Payments
    Your partner for commerce, receivables, cross-currency, working capital, blockchain, liquidity and more.

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For Individuals

  • Wealth Management
    With J.P. Morgan Wealth Management, you can invest on your own or work with an advisor to design a personalized investment strategy. We have opportunities for every investor.
  • Private Bank
    A uniquely elevated private banking experience shaped around you.

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Who We Serve

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All Insights

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Insights by Topic

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Insights by Type

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About Us

We aim to be the most respected financial services firm in the world, serving corporations and individuals in more than 100 countries.

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Existing Merchant Service Customers

If you have a technical issue or a question about your merchant account, please call your Relationship Manager directly.

Alternatively, call our merchant support team on:

For Europe: +353 1 726 2909     UK: 0845 399 1130

Further information is available at any time through your Paymentech Online account.

Out of Courts Complaints and Redress Procedures

  1. J.P.Morgan has in place complaint resolution procedures to settle complaints of Merchants arising from their rights and obligations under Parts 3 and 4 of the Payment Services Regulations 2018.
  2. If you have a complaint, please contact your Relationship Manager. Your complaint will be addressed in accordance with J.P.Morgan complaint policy, which we are happy to provide upon request.
  3. In the event of a complaint, a Merchant may refer the matter to the Irish Financial Services and Pensions Ombudsman (FSPO) or such relevant out-of-court complaint body or to such other competent out-of-court complaint body applicable to you in the country where you are established.
  4. Details on complainant eligibility are available on the FSPO website.

    5. You can contact the FSPO at:

    Irish Financial Services and Pensions Ombudsman
    Lincoln House
    Lincoln Place
    Dublin 2
    D02 VH29
    Ireland
    Tel: + 353 1 567 7000
    Email: info@fspo.ie
    Website: https://www.fspo.ie

    Merchants domiciled in the UK

  5. From 1st January 2021, J.P.Morgan will enter into the UK's Temporary Permissions Regime (TPR).
  6. The TPR has been established by the UK regulators to allow firms such as J.P.Morgan to continue to operate in the UK following the end of the Brexit transition period.
  7. During the TPR, a UK-based merchant that is not satisfied with our response to a complaint and that qualifies as an eligible complainant may refer the matter to the UK's Financial Ombudsman Service. Details on complainant eligibility are available on the Financial Ombudsman Service website.

You can contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk