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J.P. Morgan Ranks No. 1 for Treasury and Commercial Payments Satisfaction in Latin America


J.P. Morgan ranked no. 1 for treasury and commercial payments satisfaction amongst financial institutions in Latin America, according to a 2020 FImetrix report.1 The recognition demonstrates J.P. Morgan’s leadership in Global Clearing and strategic focus on expanding its presence in Latin America.

The bi-annual study of bank-to-bank services surveyed 96 regional banks in LATAM who partner with institutions like J.P. Morgan for international access. Sixty-five percent of the regional banks interviewed are J.P. Morgan priority clients. Respondents rated their experience based on 18 criteria, including customer service quality, provider of multi-currency transactions and ability to customize products.

The number one ranking is a testament of our commitment to the region and the value we bring to our clients’ businesses.

Alejandro Pereyra, LATAM Head of Financial Institutions, J.P. Morgan

“J.P. Morgan is committed to providing clients in Latin America with practical solutions to help them make faster, cheaper and more secure cross-border payments to anyone, anywhere, at any time,” said Alejandro Pereyra, LATAM Head of Financial Institutions at J.P. Morgan. “The number one ranking is a testament of our commitment to the region and the value we bring to our clients’ businesses.”

Between 2016 and 2020, J.P. Morgan has nearly doubled its business in LATAM markets,2 as it offers a broader set of solutions in payments—from providing flexible product solutions and service in the client’s local language to leveraging its scale and investment in data science, cyber security and emerging technologies.

Clients want to diversify, grow and remain competitive amidst an accelerating pace of change, and they look to J.P. Morgan for expertise and forward-thinking innovation.

Angelica Valencia, LATAM Head of Global Clearing and Innovation, J.P. Morgan

“Clients want to diversify, grow and remain competitive amidst an accelerating pace of change, and they look to J.P. Morgan for expertise and forward-thinking innovation,” said Angelica Valencia, LATAM Head of Global Clearing and Innovation, J.P. Morgan. “And with continued investment in the region and global reach in more than 145 countries3, we offer clients robust capabilities that can be adapted to each business’ needs—no matter where they operate in the world."

J.P. Morgan received additional recognition as a market leader across several categories1:

  • Market leader in transaction services customer satisfaction
  • Market leader in USD customer service quality
  • Market leader in USD risk management assistance
  • Market leader as a transaction services multi-currency provider
  • Market leader in ability to customize USD products
  • Market leader in customer satisfaction for USD treasury clearing services
  • Market leader in customer satisfaction for USD commercial payment services

 

 

Maureen Elworthy

Alejandro Pereyra is a Managing Director and Senior Sales Executive within the J.P. Morgan Corporate & Investment Bank’s Wholesale Payments Division. In his role, Alejandro is responsible for Financial Institutions, Non-Bank Financial Institutions, and Government clients throughout Latin America.

 

 

Maureen Elworthy

Angelica Valencia is the Executive Director of Global Clearing and Innovation for Latin America and the Head of Global Clearing Market Management. Responsible for the strategy and commercialization of Global Clearing and FX in Latin America, Angelica also brings her consultative expertise on innovative solutions such as J.P. Morgan’s blockchain-based platform, Liink. She is also on the Advisory Board of Women in Payments LATAM and NuevaLife, a nonprofit supporting indigenous communities in extreme poverty.

 

 

1. FImetrix 2020 Study on Bank-to-Bank Services in Latin America
2. SWIFT TrafficWatch based on JPM Calculation on message types 103s and 202s for the time period of 2016-2020
3. J.P. Morgan internal data, R1414059413931